JENNIFER CHRISTMAN
Lehighton,PA
Summary
Seasoned Healthcare Claims and Revenue Cycle Professional with 25 years of experience in patient financial services, reimbursement, and claim resolution. Investigates denials and payment discrepancies, coordinates payer follow-up, and resolves escalated issues. Leads teams in training, workload prioritization, and productivity monitoring while addressing operational concerns.
Overview
1
1
Language
1
1
Certification
19
19
years of professional experience
Work History
Specialist, Accounts Receivable
OVATION HEALTHCARE
Cleveland, Tennessee
12.2025 - Current
- Review and resolve complex hospital billing, reimbursement, and outstanding claim issues.
- Coordinated with insurance carriers and internal teams to resolve claim barriers and finalize outstanding issues.
- Researched denials, underpayments, and disputed claims to ensure accurate reimbursement and facilitate account clean-up.
- Examined claim history, payer responses, and supporting records to identify discrepancies and implement effective follow-up actions.
- Flagged recurring claim issues to improve workflow consistency and initiate process enhancements.
- Support coworkers with insurance research, claim review, and complex account questions.
- Keep account records accurate while following privacy and compliance requirements.
- Worked in a remote capacity, managing tasks from a home office environment.
Medical Assistant–Insurance Coordinator
LEHIGH VALLEY HOSPITAL
Allentown, Pennsylvania
05.2010 - 12.2025
- Managed healthcare revenue cycle processes to ensure effective patient financial services and timely appeals resolution.
- Supported healthcare revenue cycle and patient financial services operations with insurance billing, reimbursement research, claim resolution, appeals, and complex account support.
- Managed commercial insurance, Medicare, Medicaid, workers’ compensation, and liability-related billing matters.
- Reviewed denied and disputed claims, examined medical documentation and payer requirements, and coordinated appeals and reimbursement follow-up.
- Researched escalated accounts, reviewed documentation, communicated with payers, and collaborated with internal departments to eliminate reimbursement barriers.
- Partnered with clinical, administrative, and insurance contacts to resolve claim issues and support proper reimbursement.
- Trained new and current staff on insurance verification and claim follow-up.
- Identified process improvement opportunities to enhance claim follow-up consistency and streamline account resolution.
- Maintained accurate records and protected confidential patient information in alignment with HIPAA requirements.
Data Entry Administrator
ABLEPAY HEALTH
Allentown, Pennsylvania
04.2022 - 04.2023
- Entered and updated healthcare and account data in electronic systems, enhancing accuracy and reliability.
- Reviewed records for completeness and corrected discrepancies to maintain data integrity.
- Streamlined recordkeeping processes and supported efficient administrative workflows.
- Managed confidential information securely while working remotely, ensuring compliance with privacy regulations.
- Managed remote administrative tasks to maintain operational continuity.
Medical Assistant Team Leader
NORTH EAST PEDIATRICS
Lehighton, Pennsylvania
01.2008 - 05.2010
- Coordinated clinical operations and streamlined administrative workflows to enhance patient care delivery.
- Collaborated with clinical staff to maintain accurate information and improve office task efficiency.
- Applied medical terminology and documentation skills to improve patient service quality in healthcare setting.
Education
Certificate of Technical Studies - Business Management
Northampton Community College
Bethlehem, PA10-2025
Certified Medical Assistant (CMA) - CMA
Lincoln Technical Institute
Allentown, PA12-2006
Some College (No Degree) - Medical coding knowledge
Lehigh Carbon Community College
Schnecksville, PASkills
- Claims resolution
- Claims appeals
- Reimbursement discrepancies
- Workers' compensation claims
- Insurance and Medicare
- Eligibility reviews
- Quality assessment
- Claims optimization
- Escalation management
- Interdepartmental collaboration
- Problem-solving collaboration
- Training development
- EHR systems
- HIPAA compliance
- Workload prioritization
Personal Information
Title: HEALTH INSURANCE CLAIMS | TEAM LEADERSHIP | REVENUE CYCLE OPERATIONS Epic Billing Knowledge
Languages
English
Full Professional
Certification
- Medical Assistant
Timeline
Specialist, Accounts Receivable
OVATION HEALTHCARE
12.2025 - Current
Data Entry Administrator
ABLEPAY HEALTH
04.2022 - 04.2023
Medical Assistant–Insurance Coordinator
LEHIGH VALLEY HOSPITAL
05.2010 - 12.2025
Medical Assistant Team Leader
NORTH EAST PEDIATRICS
01.2008 - 05.2010
Certificate of Technical Studies - Business Management
Northampton Community College
Certified Medical Assistant (CMA) - CMA
Lincoln Technical Institute
Some College (No Degree) - Medical coding knowledge
Lehigh Carbon Community College