COLEEN DEGROAT
Parrish
Summary
Detail-oriented Revenue Cycle and Accounts Receivable Specialist with extensive remote experience in multi-site medical practices and healthcare startups. Recognized for resolving billing discrepancies and enhancing collections efficiency through effective communication and collaboration.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Accounts Receivable Specialist - Remote
Rehab Medical Billing Services
01.2024 - Current
- Reviewed accounts for discrepancies, resolving issues to ensure billing accuracy.
- Monitored aging accounts to facilitate timely collections from clients.
- Processed refunds, adjustments, and payments to maintain customer account integrity.
- Investigated billing discrepancies, implementing solutions that minimized issue recurrence.
- Collaborated with billing team to improve efficiency of accounts receivable processes.
- Communicated with clients regarding payment inquiries and account statuses.
- Handled inbound calls, email inquiries, insurance questions, and escalated patient grievances.
- Assisted in training new staff on billing software and procedures.
Financial Counselor - Remote
US Eye
Sarasota
06.2022 - 08.2023
- Conducted comprehensive financial assessments with clients to identify financial situations and develop tailored action plans for improved financial health.
- Assisted patients in understanding financial options for eye care services.
- Educated patients on available financial assistance programs for vision care.
- Reviewed patient insurance benefits and explained coverage details clearly.
- Reviewed insurance, created fee schedule templates, verified benefits, and collected patient balances to streamline billing processes.
- Liaised between physician, patient, and insurance carrier to ensure accurate information exchange and facilitate timely approvals.
- Handled escalated calls, troubleshot billing issues, and collaborated with offshore verification teams.
Accounts Receivable Specialist / Client Coordinator - Remote
The Provider Connection
01.2020 - 01.2021
- Maintained AR under 30 days while managing claims, appeals, reports, and client relationships to ensure timely payments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enforced customer service standards and resolved customer issues to enhance overall service quality.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed performance data to pinpoint operational inefficiencies, informing targeted improvement initiatives.
- Oversaw vendor relationships to ensure quality service delivery and compliance.
Revenue Cycle Specialist / Client Specialist - Remote
IronRod Health
06.2018 - 01.2020
- Managed AR, denials, Medicare credentialing, and patient support, improving operational efficiency for a healthcare startup.
- Trained new team members on procedures and customer service skills, enhancing team competency and service delivery.
- Resolved escalated customer inquiries in a timely manner.
- Utilized advanced technical skills to troubleshoot complex problems and implement effective solutions.
- Worked closely with IT personnel to ensure that all electronic systems are secure according to established guidelines.
Office Manager
Karen Chapman MD
01.2007 - 01.2015
- Directed billing, Medicare appeals, scheduling, credentialing, payroll, and AR maintenance to ensure seamless financial operations.
- Supervised patient billing, collection, and financial counseling, ensuring accurate cash posting and compliance.
- Coordinated patient scheduling and managed appointment flow to optimize clinic efficiency.
- Maintained patient records in compliance with HIPAA regulations.
- Maintained up-to-date records in credentialing databases and systems.
- Worked closely with vendors to resolve hardware and software compatibility issues.
Education
High School Diploma -
Finger Lakes Community College
Skills
- Accounts receivable
- Medical billing
- Claims resolution
- Insurance verification
- Medicare & Commercial Payers
- ICD-10
- CPT
- HCPCS
- EMR/EHR systems
- Payer Portals
- Excel
- Problem resolution
- Patient support
- Financial counseling
Certification
- Certified Coding Specialist
- CPR Certification
Preferred Work
Remote Work Preferred
Timeline
Accounts Receivable Specialist - Remote
Rehab Medical Billing Services
01.2024 - Current
Financial Counselor - Remote
US Eye
06.2022 - 08.2023
Accounts Receivable Specialist / Client Coordinator - Remote
The Provider Connection
01.2020 - 01.2021
Revenue Cycle Specialist / Client Specialist - Remote
IronRod Health
06.2018 - 01.2020
Office Manager
Karen Chapman MD
01.2007 - 01.2015
High School Diploma -
Finger Lakes Community College