Jennifer Church

• Ensured compliance with all relevant rules and regulations governing data entry activities.
• Utilized specialized software applications related to the job role.
• Reviewed existing information for accuracy and made necessary corrections.
• Updated existing records with new or revised information as needed.
• Checked source documents against entered data to ensure accuracy.
• Identified discrepancies between source documents and entered data.
• Assisted colleagues with resolving any issues related to data entry operations.
• Verified accuracy and completeness of data entry into the database system.
• Collected and organized information for entry, prioritizing entries to increase efficiency.
• Identified and corrected data entry errors to prevent duplication across systems.

Interacted with social media users via Twitter, Facebook, and Instagram for Walmart

• Developed customer relationships and ensured satisfaction with services.
• Responded promptly to customer inquiries and complaints in a professional manner.
• Maintained accurate records of all customer interactions, process customer accounts and file documents.
• Attended team meetings regularly to discuss updates on products, services and policies changes.
• Participated in ongoing training programs related to job duties or responsibilities.
• Adhered strictly to company policies regarding confidentiality of client information.

• Managed large volumes of daily outgoing calls while adhering to predetermined quotas.
• Proficient at computer dialing and computer software.

• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Answered customer questions and addressed concerns.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Documented conversations with customers to track requests, problems and solutions.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.

• Ran successful at-home daycare operation serving 6 - 8 children, teaching basic skills, including feeding, dressing and social skills.
• Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
• Secured indoor and outdoor premises to protect children under care.
• Balanced schedules to provide optimal rest, play and educational periods.
• Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
• Enforced rules to teach manners and maintain safe environment.
• Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
• Maintained organized and clean classroom and work areas.
• Kept children safe and secure at all times.

• Organized and led activities to promote physical, mental and social development.
• Maintained child-friendly environment with access to outdoor activities.
• Distributed quarterly progress assessments and milestone reports to each parent.
• Promoted good behaviors by using positive reinforcement methods with children.
• Enhanced sensory abilities by giving children access to numerous textures and shapes.
• Created and implemented developmentally appropriate curriculum addressing all learning styles.
• Promoted good behaviors by using positive reinforcement methods.
• Taught children foundational skills such as colors, shapes and letters.