Jennifer C. Johnson
Elizabethton,TN
Summary
Retail management professional ready to drive success in high-energy environment. Known for streamlining processes and enhancing customer satisfaction while fostering collaborative team culture. Recognized for adaptability and problem-solving skills in dynamic retail settings.
Overview
25
25
years of professional experience
Work History
Retail Director
Ballad Health
09.2018 - Current
- Responsible for twelve gift shops and one café.
- Maintain all aspects of Point-of-Sale system
- Accountable for purchasing merchandise for gift shops at Atlanta market and with vendors, keeping in step with current and upcoming trends.
- Inventory control implementation
- Reports to executive level management and Board of Directors with financial statements
- Built a retail team to meet ambitious standards of revenue during merger of two health systems
- Works with volunteers on staffing gift shops and special projects. Also, have filled in as volunteer manager when the position has been open to keep program operating.
- Successful in achieving goals and exceeding them.
- Oversees financial profit and loss, as well as meeting budget standards.
- On-board and train new team members, also conducts yearly performance appraisals.
- Reporting structure entails six direct reports and more than eighty indirect.
- Maintained profitable years during COVID within hospital system
- Maintains Kronos payroll for department.
Gift Shop Manager
Mountain States Health Alliance
10.2013 - 09.2018
- Managed eight gift shops
- Ordered all merchandise and created visually appealing store atmosphere.
- Collaborated with others to create a 367% increase in sales
- Continued yearly growth of at least 8%
Proprietor
Merry Mary Gift Shop, Catering, and Event Planning
04.2000 - 10.2013
- Operated a successful catering, event planning, and gift shop business.
- Won best caterer in area for twelve consecutive years, Elizabethton Star
- Ability to flex staff, from 3 to 50+ people based on event need.
- Successfully cater multiple events during same time frame, delegating and empowering staff
- Catered local Imagination Library Dinner with governor of Tennessee in attendance.
- Attended safe food handling course
- Planned numerous functions for individuals, along with many civic and government organizations
- Planned and catered large wedding reception, which was featured in regional magazine
Education
BBA - Business Management
King University
Bristol, TNAA & AS - Business Administration
Northeast State Community College
Blountville, TNSkills
- Store operations
- Merchandise planning
- Performance analysis
- Vendor negotiation
- Customer relationship management
- Self motivation
- Marketing strategies
- Purchasing and planning
- Process improvements
- Business management
- Effective communication
- Verbal and written communication
- Decision-making
- Effective leader
Accomplishments
2024 Servant's Heart Award Winner for Ballad Health- Highest honor given within company. Also 2024, Business Journal Healthcare Hero Award Winner. Both awards given for service within the organization and volunteer time in the community.
Timeline
Retail Director
Ballad Health
09.2018 - Current
Gift Shop Manager
Mountain States Health Alliance
10.2013 - 09.2018
Proprietor
Merry Mary Gift Shop, Catering, and Event Planning
04.2000 - 10.2013
AA & AS - Business Administration
Northeast State Community College
BBA - Business Management
King University
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