JENNIFER CLAXTON
New York ,New York
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Queens Library
11.2015 - Current
- Provides friendly, courteous and accurate service to customers. Answers directional questions and refers customers to librarians for reference questions. Provides customers with direct assistance in the navigation of the Internet and the use of Library software (e.g. Microsoft Office Suite and computer reservation software).
- Provides customers with assistance in the use of library technology, including first level troubleshooting and technical support for computers, such as rebooting, clearing paper jams, changing printer cartridges, and ensuring the fair use of library computers in accordance with library policy. Coordinates the use and the distribution of laptop computers.
- Provided primary customer support to internal and external customers
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success
- Offered advice and assistance to customers, paying attention to special needs or wants
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Participated in team meetings and training sessions to stay informed about product updates and changes
Stacks Lead Teacher
Queens Library
05.2014 - 10.2015
- Prepare students for later educational experiences by encouraging them to explore learning opportunities and to persevere with challenging tasks
- Incorporated multiple types of teaching strategies into classroom
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning
- Created and developed lesson plans to meet students' academic needs
- Fostered student curiosity and interest through creative hands-on activities
Education
BACHELOR’S - COMMUNICATIONS AND MEDIA
CUNY SCHOOL OF PROFESSIONAL STUDIES
New York, NY05.2023
Skills
- Team player
- Attention to detail
- Microsoft Office
- Analytical Thinking
- Multitasking Abilities
- Excellent written and oral communication
- High Attention to Detail
- Excellent Communication Abilities
Timeline
Customer Service Specialist
Queens Library
11.2015 - Current
Stacks Lead Teacher
Queens Library
05.2014 - 10.2015
BACHELOR’S - COMMUNICATIONS AND MEDIA
CUNY SCHOOL OF PROFESSIONAL STUDIES
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