Jennifer Cleveland
Bellflower,CA
Summary
Respectful, consistent and courteous, customer service driven. Dedicated work ethic and professionalism. Thrives in a fast or slow paced work environment. Positive attitude. Always maintaining a friendly, helpful and professional composure.
Experienced with cash handling, customer interaction, and problem-solving in fast-paced retail environments. Utilizes strong communication skills to ensure positive customer experience and smooth transaction processes.
Overview
33
33
years of professional experience
Work History
Front End Cashier
Walmart
Cerritos, CA
04.2024 - Current
- Register and Self-Checkout duties and responsibilities
- Assists with cart and basket duties as needed upon request
- Assists with cashiering departments outside of the Front End upon request and as needed
- Closing shift duties (assisting with putting go-backs back on the shelves, produce, apparel and bakery to its appropriate department, cleaning, zoning and replenishing work areas and product areas as assigned)
- Supports store initiatives as informed
- Encourages customer feedback
- Regularly maintaining cleanliness throughout self-checkout stations and assigned register stations
- Regularly greets customers at checkout and throughout the store
Supervisor, Student Financial Services
California State University
Long Beach, CA
02.2014 - 11.2018
- Oversaw the Student Financial Services Department under the Manager and Director of Student Financial Services upholding University deadlines
- Used and developed reports to review and maintain payables and receivables
- Maintained documentation of business processes and consistently reviewed in times of system updates and system upgrades
- Created material for and presented regular training sessions for student and parent orientations, employees and student assistants
- Participated in cross-training initiatives
- Helped to improve and support timely year end and monthly reconciling, reports and report standards
- Performed system testing for system bundles and system upgrades
- Worked closely with the Controller's Office for training and research purposes
Account Technician III (Cashier and Student Finance Technician)
California State University
Long Beach, CA
04.2006 - 02.2014
- Maintained financial accuracy of student accounts
- Processed refunds, dishonored checks as well as corrected payment applications
- Front-line cashier, front-line phone & customer service duties
- Worked closely with credit card companies and Western Union representatives to enhance procedures for credit card chargebacks and the dispute of credit card chargebacks
- Submitted journal entries for processing and correction of general ledger and reconciliations
- Assisted with implementing the University's electronic check payment integration
Account Technician II (Cashier and Student Finance Technician)
California State University
Long Beach, CA
07.2002 - 04.2006
- Reconciled daily deposits and satellite office cashiering deposits
- Worked front line in the cashier office to process payments, installment contracts, book loans and issue parking permits
- Assisted in initializing and being part of a One Stop Service Team by providing cashier windows specializing in student account service's account research and analysis as well as financial aid and financial aid disbursements research and analysis support and support
- Assisted in testing and providing results for implementation of CashNet (web-based cashier system)
Office Coordinator
Edge Systems, Inc.
Long Beach, CA
10.2001 - 06.2002
- Processed invoiced orders
- Answered incoming phone calls
- Made calls in regards to shipping and best shipping rates
Billing Dept. Research Adjuster
Neopost, Inc.
Hayward, CA
09.1996 - 03.2001
- Processed billing adjustments
- Updated client information accordingly
- Assisted in scheduling equipment pickups
Office/Graphics Department
Tmlin Industries
San Diego, CA
11.1994 - 03.1996
- Assisted in the coordination of production, creating custom templates and ad copy for print of promotional products
- Developed ad design for proofing and typesetting of ad copy
Assembly Line
McCulloch Corporation
Lake Havasu City, AZ
08.1993 - 10.1994
- Worked various positions throughout the assembly line
- Assembled product, boxes, stickers and finished products off of the assembly line
Skills
- Quick learner
- Strong work ethic
- Excellent customer service
- Reliability and punctuality
Languages
English
Timeline
Front End Cashier
Walmart
04.2024 - Current
Supervisor, Student Financial Services
California State University
02.2014 - 11.2018
Account Technician III (Cashier and Student Finance Technician)
California State University
04.2006 - 02.2014
Account Technician II (Cashier and Student Finance Technician)
California State University
07.2002 - 04.2006
Office Coordinator
Edge Systems, Inc.
10.2001 - 06.2002
Billing Dept. Research Adjuster
Neopost, Inc.
09.1996 - 03.2001
Office/Graphics Department
Tmlin Industries
11.1994 - 03.1996
Assembly Line
McCulloch Corporation
08.1993 - 10.1994