Jennifer Click
Goshen,IN
Summary
Resourceful ICC Specialist experienced in driving operational improvements and fostering team collaboration. Enhanced service delivery and team efficiency through effective training of new employees and meticulous inventory management. Committed to contributing to team success and achieving organizational objectives with dedication.
Overview
9
9
years of professional experience
Work History
ICC Specialist
Satellite Industries
Bristol, IN
03.2026 - 09.2026
- Conducted research on industry best practices to improve service delivery and operational efficiency.
- Collaborated with cross-functional teams to streamline processes and reduce turnaround times for service requests.
- Supported team in troubleshooting technical issues with sanitation equipment, enhancing overall reliability.
- Provided training support for new employees, fostering a collaborative team environment and knowledge sharing.
- Maintained accurate records of inventory levels and assisted in procurement efforts for essential supplies.
- Followed all company policies and procedures to deliver quality work.
- Responsible for investigating part shortages and creating a resolution for the issues.
- proficient is understanding and generating ECRs, ECNs, PCNs for engineering and production.
Athletic Custodian
Goshen Community Schools
Goshen, IN
02.2023 - 02.2025
- Operated cleaning equipment effectively, including floor buffers and vacuum cleaners, for optimal results.
- Maintained cleanliness and orderliness of classrooms, hallways, and restrooms to ensure a safe environment.
- Conducted regular inspections of facilities to identify maintenance needs and report issues promptly.
- Assisted in setup and breakdown of school events, ensuring readiness for educational activities.
Auto Body Technician and Undercoat Specialist
Wabash National
Goshen, IN
02.2020 - 01.2023
- Diagnosed and repaired vehicle body damage using advanced tools and techniques.
- Conducted inspections to assess damage and determine repair processes effectively.
- Operated spray painting equipment to apply finishes, ensuring high-quality results.
- Collaborated with team members to streamline workflow and improve production efficiency.
- Utilized collision repair hammers, welders and grinders to address bodywork needs.
- Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
- Inspected vehicles to identify and document repair needs.
- Reassembled and replaced parts to complete body repairs.
- Followed standard operating procedures to achieve consistent quality of work.
- Applied finishing techniques to enhance quality and appearance of repairs.
Parts Counter, Head Receiver
Keystone RV
Goshen, IN
03.2018 - 01.2023
- Coordinated with warehouse team to ensure efficient stock placement and organization.
- Utilized inventory management systems to track product levels and reorder supplies.
- Trained new staff on receiving procedures and safety protocols.
- Received and inspected incoming shipments for quality and accuracy.
- Collaborated with suppliers to resolve discrepancies in orders and shipments.
- Conducted regular audits of inventory to maintain accurate records and reduce losses.
- Maintained a clean and organized receiving area, enhancing workflow and productivity.
- Kept work areas clean, safe, and organized.
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Managed inventory levels effectively through accurate data entry and record-keeping practices.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Reduced errors in received shipments by conducting thorough inspections and ensuring accurate documentation.
- Trained new employees on receiving procedures, improving overall team performance.
- Restocked products and rotated items according to standard procedures.
- Expedited returns of damaged or incorrect items to suppliers, ensuring timely resolution of issues.
- Assisted in resolving discrepancies between purchase orders and delivered goods promptly, minimizing negative impacts on business operations.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Established strong relationships with vendors, leading to improved order accuracy and delivery times.
- Used pallet jacks and dollies to load and unload goods from trucks and containers.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Education
High School Diploma -
Wawasee
Syracuse, INSkills
- Proficient in SAGE X3
- Proficient in microsoft
- Quality assurance
- Documentation management
- Customer relations
- Data analysis tools
- SAGE X3
- Training facilitation
- Attention to detail
- Time management
- Task prioritization
- Multitasking
- Critical thinking
- Workflow optimization
- Vendor relations
- Organizational skills
- Written communication
- Excellent communication
- Reliability
- Professionalism
- Teamwork
- Self motivation
- Service excellence
Timeline
ICC Specialist
Satellite Industries
03.2026 - 09.2026
Athletic Custodian
Goshen Community Schools
02.2023 - 02.2025
Auto Body Technician and Undercoat Specialist
Wabash National
02.2020 - 01.2023
Parts Counter, Head Receiver
Keystone RV
03.2018 - 01.2023
High School Diploma -
Wawasee