Hi, I’m
Jennifer Coder
West Des Moines,IA
Summary
Successful Customer Care Representative with over 30 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
years of professional experience
Work History
Mom's Meals
Customer Care Representative
11.2021 - 04.2023
Job overview
- Assisted call-in customers with questions and orders.
- Educated customers about how to receive our product, how to place orders, and support policies and procedures as needed.
- Support other departments as needed to help increase effective customer care.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
Central Iowa Orthodontics
Imaging
02.2019 - 08.2021
Job overview
- Identified areas of weakness and recommended or implemented process improvements for patient records.
- Established, improved and reinforced document management systems to handle current and expected requirements.
- Gathered, reviewed and input imaging documents each day using current software.
- Maintained legally compliant, highly secure and user-friendly content to facilitate smooth use by internal associates.
- Verified appropriateness of image quality against company standards.
- Manipulated and converted documents to meet needs of individual personnel or projects.
Service Legends
Customer Service Representative
09.2017 - 08.2018
Job overview
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Reached out to customers after completed sales to suggest additional services.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
Education
American Public University SystemCharles Town, WV
Associate of Arts from Human Resources Management
06.2014
Skills
- Collaborative Environments
- Brand Representation
- Special Requests
- Customer Relations
- Inbound Customer Service
- Scripted Responses
- Effective Working Relationships
- Microsoft Office
Timeline
Customer Care Representative
Mom's Meals
11.2021 - 04.2023
Imaging
Central Iowa Orthodontics
02.2019 - 08.2021
Customer Service Representative
Service Legends
09.2017 - 08.2018
American Public University System
Associate of Arts from Human Resources Management