BRYCE SMITH
Wichita,KS
Summary
Customer Service Representative bringing excellent skills in oral and written communication paired with active listening and analytical problem solving skills. Enhances customer experiences by employing service oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty with the brand.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Equity Bank
11.2022 - Current
- Helping members with questions or concerns, closing accounts, supplying information about a balance inquiry, and many other tasks daily.
- Assist customers that bank with Equity Bank, utilizing multiple computer systems and applications to find information.
- Respond to customer needs through competent customer service and prompt problem-solving.
Manager
Village Inn
03.2013 - 10.2021
- Started as a busser cleaning tables and assisting servers with their needs.
- Accomplished multiple tasks within established timeframes.
- Graduated to a server position, honing my soft skills by working with customers directly.
- Acquired a management position and promptly took on the role of being a leader for multiple staff members across several shifts.
- Resolved staff member conflicts by actively listening to concerns and finding compromises between both parties.
- Onboarded new employees with training and new hire documentation.
Education
Associate of Applied Science - Cyber Security Candidate
Butler Community College
Andover, Kansas05.2025
Skills
- Scripted Responses
- Corporate Standards
- Workload Planning
- Collaborative Environments
- Calm and Professional Under Pressure
- Document and Records Management
- Customer Inquiry Response
- Microsoft Office
Timeline
Customer Care Representative
Equity Bank
11.2022 - Current
Manager
Village Inn
03.2013 - 10.2021
Associate of Applied Science - Cyber Security Candidate
Butler Community College
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