Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Websites
References
Timeline
Generic

Jennifer Coleman

Smyrna,GA

Summary

Talented Operations Coordinator and Assistant, successful at supervising and directing the daily efforts of project teams, and developing effective work procedures and processes. Results-oriented and organized with extensive experience working in fast-paced environments to consistently meet operational targets.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Senior Charter Operations Coordinator

Phoenix Air Group, Inc.
Cartersville, GA
02.2003 - Current
  • Coordinates complex global missions, including the U.S. Government contracts, military tactical operations, air ambulance, Dangerous Goods Class 1 explosives, cargo, and passenger trips.
  • Strategizes through high-pressure moments, using critical thinking to overcome obstacles.
  • Manages procedures to ensure compliance.
  • Assists the Director of Business Development and the Vice President with creating policy and maintaining electronic filing systems for easy access to critical documents and procedures.
  • Holds a secret security clearance for the U.S. Government.
  • Mission management to include securing landing permissions from U.S. Embassy Defense Attaché, PPR permissions for U.S. military bases, Civil Air landing permission for civilian missions, and aircraft ground handling.
  • Maintains confidential documents and files with strict adherence to accuracy.
  • Arrange travel logistics for management and deployed pilots on missions to include airline, hotel, and catering.
  • Evaluate operational systems to identify improvements, and enhance efficiency.
  • Organizes meetings and conferences to facilitate effective communication.
  • Collaborates with departments to optimize trip operations and build partnerships.
  • Trains, mentors, and motivates employees to maximize team productivity.

Executive Assistant

Signature Combs Aircraft Sales
Atlanta, Georgia
05.1999 - 02.2003
  • Coordinated executive schedules and managed appointments to optimize time management.
  • Organized travel arrangements and itineraries for team members and clients.
  • Maintained confidential documents and files with strict adherence to accuracy.
  • Communicated with clients and vendors to ensure seamless operations for aircraft conferences and shows.
  • Implemented office procedures that improved workflow efficiency and organization.
  • Prepared reports, presentations, agendas, and minutes as required by executive staff.
  • Monitored incoming emails and provided timely responses to inquiries.
  • Supported event planning for company functions and sales presentations.

Education

Some College (No Degree) -

Kennesaw State University
Kennesaw, GA

Skills

  • Critical thinking
  • Resourceful
  • Logistics coordination
  • Time management
  • Effective communication
  • Problem solving
  • Policy creation
  • Customer relationship management
  • Training management
  • Attention to detail
  • Teamwork and collaboration
  • Calendar management

Affiliations

Travel, Health and Wellness, Hiking

Accomplishments

  • Recognition from the United States Department of State with a Certification of Appreciation recognizing my "aviation planning, resourcing, creative problem solving, and leadership on behalf of the Operational Medicine Aviation Program, and several proud achievements on behalf of the U.S." Government.
  • Many accomplished achievements for specific missions on behalf of the United States.
  • Employee of the Year at Phoenix Air Group, Inc, December 2004 & 2019.
  • Logistically puzzling obstacles with my Team during the COVID crisis coordinating 26 Aircraft, 257 Deliveries, 212 Airports, more than 574, 0000 nautical miles, and 1450 flight hours between 13 December 2020 - 19 April 2021 for U.S. Embassy Support.

Certification

Dangerous Goods IATA Training

Websites

References

References available upon request.

Timeline

Senior Charter Operations Coordinator

Phoenix Air Group, Inc.
02.2003 - Current

Executive Assistant

Signature Combs Aircraft Sales
05.1999 - 02.2003

Some College (No Degree) -

Kennesaw State University

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