Jennifer Collazo- Reyes
Cincinnati
Summary
Dynamic operations specialist recognized for effective problem-solving and attention to detail. Experienced in optimizing workflows and facilitating interdepartmental collaboration to support organizational goals.
Detail-oriented professional with extensive experience in operations management. Skilled in stakeholder communication and strategic organization, contributing to enhanced collaboration and operational improvements. Committed to leveraging expertise for impactful results.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Operations Specialist
OTC Air Industrial Technologies
04.2024 - Current
- Streamlined daily operations to facilitate uninterrupted workflow and maximize resource efficiency.
- Spearheaded initiatives to improve communication channels among departments, fostering collaboration and effective information sharing.
- Collaborated on drafting detailed process documentation to standardize operations and boost efficiency.
- Monitored stock levels and coordinated timely replenishment efforts to uphold inventory accuracy and availability.
PROCESSOR SMALL DEPARTMENT
AMAZON AIR
10.2023 - Current
- Oversaw material handling equipment operations, optimizing workflow for prompt package processing.
- Streamlined communication and teamwork to enhance workflow efficiency and fulfill daily performance goals.
- Facilitated interdepartmental communication to enhance operational efficiency.
- Coordinated efforts among team members to ensure successful achievement of collective goals.
INTERNATIONAL & DOMESTIC LOGISTIC COORDINATOR
AGS
04.2016 - 02.2024
- Managed vendor relationships, ensuring timely delivery of supplies and services.
- Entered data, generated reports, and produced tracking documents.
- Create export shipping documents including AWB, Commercial Invoice, EEI filing, USMCA and request the Certification of Origin (COO).
- Communicate with customer, operations, sales, Regulatory and Legal to ensure proper and efficient documentation.
- Create BOL and Labels for Fed Ex, Averitt and other Truckloads Carriers.
Education
Bachelor of Arts - Administrative Assistant
University of Puerto Rico
Utuado Puerto Rico 05-2003
Skills
- Operational improvement
- Strategic organization
- Effective stakeholder communication
- Project execution
- Fully Bilingual English and Spanish
- Knowledge on Hazard Loads, domestics and international
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Conflict resolution
- Time management
Accomplishments
- Achieved 98% on-time delivery rate for overseas orders by implementing a real-time tracking and alert system
- Maintained 100% compliance with international trade regulations and customs requirements, avoiding penalties or shipment holds.
- Reduced documentation errors by 30% through standardized templates and staff training.
- Negotiated new freight contracts that lowered annual shipping costs by 12% without compromising delivery speed or quality.
- Consolidated shipments strategically, reducing container usage by 15% and cutting customs clearance delays
Certification
Certified Customer Service Agent
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations Specialist
OTC Air Industrial Technologies
04.2024 - Current
PROCESSOR SMALL DEPARTMENT
AMAZON AIR
10.2023 - Current
INTERNATIONAL & DOMESTIC LOGISTIC COORDINATOR
AGS
04.2016 - 02.2024
Bachelor of Arts - Administrative Assistant
University of Puerto Rico