Jennifer Collins
Manchester,KY
Summary
Detail-oriented healthcare professional with a solid foundation in patient care. Skilled in coordinating care and managing workflows to enhance patient experiences.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CCMA
AdventHealth MedicalGroup
Manchester, KY
04.2023 - Current
- Identified patient needs promptly for timely support.
- Roomed patients, documenting vital signs and medical histories to ensure accurate patient assessments.
- Coordinated medication prior authorizations to facilitate uninterrupted patient access to necessary treatments.
- Maintained accurate electronic health records for all patients.
- Executed daily operations efficiently with precision and efficiency.
- Prioritized responsibilities to achieve service objectives.
- Managed patient scheduling, ensuring timely appointment reminders.
- Collaborated with team members to streamline patient care workflows, improving overall service delivery.
Customer Service Representative
Senture
London, KY
09.2020 - 02.2023
- Managed customer inquiries via phone and email, achieving timely response to enhance customer experience.
- Resolved customer complaints with empathy and effective problem-solving skills.
- Promoted high customer satisfaction by delivering knowledgeable and friendly service, fostering long-term customer loyalty.
- Maintained product knowledge to provide efficient assistance to customers.
- Documented interactions accurately in customer relationship management system.
- Collaborated with team members to identify and implement improvements in customer service processes, enhancing overall service delivery.
- Assisted in training new staff on company policies and procedures.
CMA
Family Practice of Kentucky
Manchester, KY
03.2017 - 09.2020
- Assisted healthcare providers with patient examinations and procedures.
- Maintained accurate electronic health records for all patients.
- Coordinated patient scheduling and appointment reminders, improving appointment adherence.
- Instructed patients on treatment plans and medication, ensuring understanding and compliance.
- Prepared examination rooms, ensuring cleanliness and organization before visits.
- Conducted routine laboratory tests and processed samples for analysis.
- Partnered with team members to streamline patient care workflows, enhancing overall service delivery.
- Consulted with doctors regarding changes in patient conditions or treatment plans.
Surgical Technologist
Advent Health Manchester
Manchester, KY
05.2009 - 03.2017
- Facilitated surgical procedures by efficiently passing instruments to surgeons, ensuring seamless operations.
- Ensured compliance with sterile protocols and maintained aseptic conditions in operating rooms, contributing to patient safety.
- Prepared surgical instruments and equipment for various procedures, ensuring readiness and precision.
- Coordinated with surgical teams to streamline procedures and improve overall workflow.
- Conducted quality checks on instruments pre- and post-surgery to confirm functionality.
- Managed and replenished inventory of surgical supplies diligently.
- Educated new staff on sterilization best practices and safety protocols.
- Participated in continuing education to remain updated on surgical technologies.
Education
GED -
Clay County High School
Manchester KYSkills
- Electronic health records
- Patient scheduling
- Vital signs documentation
- Surgical instrument preparation
- Medication management
- Customer relationship management
- Appointment coordination
- Quality assurance
- Medical terminology
- Team collaboration
- Problem solving
- Dependable and responsible
- Effective communication
- Multitasking
- Friendly, positive attitude
- Microsoft Word
- PPE compliance
Certification
CCMA
Timeline
CCMA
AdventHealth MedicalGroup
04.2023 - Current
Customer Service Representative
Senture
09.2020 - 02.2023
CMA
Family Practice of Kentucky
03.2017 - 09.2020
Surgical Technologist
Advent Health Manchester
05.2009 - 03.2017
GED -
Clay County High School