JENNIFER COLON
Coral Springs,FL
Summary
Results-driven travel industry specialist adept at optimizing client experiences through strategic sales coordination and operational enhancements. Demonstrated success in training teams and improving service delivery, leading to increased customer satisfaction and engagement across multiple channels.
Overview
18
18
years of professional experience
Work History
Specialist
Spirit Airlines Inc
Dania, USA
02.2014 - 05.2026
- Trained and supported ticketing offices in LATAM as International Sales CTO to improve operational knowledge and service delivery
- Coordinated marketing efforts for third-party sales and distribution to maximize reach and engagement
- Assisted clients through diverse sales channels (GDS, NDC, travel agent portal, third-party websites) to enhance customer access and satisfaction
Supervisor
Elite Island Resorts
Deerfield Beach, USA
02.2014 - 05.2022
- Resolved customer inquiries to enhance satisfaction in call center environment.
- Facilitated ancillary sales and packaging to improve guest experience in hospitality and travel.
- Supervised daily operations to ensure exceptional guest experiences.
- Trained staff on service standards and resort policies.
Gate Agent
Spirit Airlines Inc
Hollywood, USA
03.2013 - 01.2014
- Boarded flights and coordinated jet bridge operations for smooth passenger transitions
- Assisted guests with misconnects and cancellations to ensure timely travel solutions
- Booked and changed reservations to accommodate guest travel needs
- Ticket counter-guest and baggage check-in.
Sales Representative
Gulfcoast Pharmaceuticals plus
Fort Lauderdale, USA
03.2013 - 01.2014
- Sold pharmaceuticals to hospitals in LATAM region, enhancing access to essential medical supplies
- Managed inventory of pharmaceuticals for hospitals in LATAM territory, ensuring availability of critical products
- Attended and informed on Medicines & Medical Supplies seminars, facilitating knowledge sharing and updates on industry trends
- Assisted with daily administrative tasks
Data Entry Associate
Alorica
Fort Lauderdale, USA
09.2011 - 10.2013
- Extended car loan terms for clients to enhance account management.
- Maintained updated financial overview of accounts to support timely decision-making.
- Processed accounts for bankruptcy to ensure compliance with financial regulations.
- Performed data entry and filing tasks to maintain organized records.
- Toyota Financial
Assistant Manager
Glamour Nail & Hair salon
Coral Springs, USA
08.2010 - 07.2011
- Scheduled clients and employees to optimize workflow and resource allocation
- Managed payroll administration and data entry
- Restocked and purchased inventory to maintain stock levels and meet demand
- Executed office tasks to support daily operations and enhance overall efficiency
Travel Agent
Cruise Connection Inc
Coral Springs, USA
02.2008 - 07.2010
- Designed and organized travel experiences for groups, enhancing client satisfaction
- Coordinated booking requests for clients to ensure seamless travel arrangements
- Entered and maintained accurate information in digital records system to support efficient operations
Education
High School Diploma - General High School Curriculum
Dr Juan Jose Osuna
CAGUAS, PUERTO RICOAssociate’s degree - HOSPITALITY & TOURISM MANAGEMENT
BROWARD COLLEGE
FORT LAUDERDALE, FLCertificate - Guest service Specialist
Broward College
Fort Lauderdale, FLCertificate - Event Management
Broward College
Fort Lauderdale, FLCertificate - Rooms division management
Broward College
Fort Lauderdale, FLSkills
- Operational support optimization
- Sales coordination and ticketing systems
- Client relationship management
- Customer relationship management
- Travel industry expertise
- Data analysis and insights
Languages
Spanish
Native/ Bilingual
Timeline
Specialist
Spirit Airlines Inc
02.2014 - 05.2026
Supervisor
Elite Island Resorts
02.2014 - 05.2022
Gate Agent
Spirit Airlines Inc
03.2013 - 01.2014
Sales Representative
Gulfcoast Pharmaceuticals plus
03.2013 - 01.2014
Data Entry Associate
Alorica
09.2011 - 10.2013
Assistant Manager
Glamour Nail & Hair salon
08.2010 - 07.2011
Travel Agent
Cruise Connection Inc
02.2008 - 07.2010
High School Diploma - General High School Curriculum
Dr Juan Jose Osuna
Associate’s degree - HOSPITALITY & TOURISM MANAGEMENT
BROWARD COLLEGE
Certificate - Guest service Specialist
Broward College
Certificate - Event Management
Broward College
Certificate - Rooms division management
Broward College