Jennifer Comer
Elkhart,IN
Summary
Results-driven professional with a background in team management and customer service. Expertise in conflict resolution and analytical thinking, leading to improved branch flow and employee performance. Committed to fostering a supportive and productive work environment. Lead by example, with a positive attitude, great work ethic, and integrity.
Overview
25
25
years of professional experience
Work History
Team Leader
Indiana Bureau of Motor Vehicles
Elkhart, IN
03.2012 - Current
- Managed workflow processes within the branch to enhance efficiency
- Training of new employees
- Assisted customers in resolving inquiries and issues, enhancing customer satisfaction
- Compiled daily reports and processed dealer batch work, ensuring accurate transaction records
- Research and corrections of problems and errors
- Money management, deposits, money ordering
- Skills test examiner
Customer Service Rep
Inova Federal Credit Union
Elkhart, IN
09.2005 - 12.2007
- Supported customers with financial accounts, resolving inquiries and providing guidance
- Processed financial transactions for clients, ensuring accuracy and compliance
- Generated and submitted daily performance reports to track service metrics
Member Service Representative
Chiphone Federal Credit Union
Elkhart, IN
02.2002 - 09.2005
- Provided one-on-one assistance to customers with accounts, IRAs, and trusts, enhancing customer understanding and satisfaction
- Managed personal finances effectively
- ATM card processing and ordering
- Oversaw operations of satellite office within Crown International, ensuring seamless service delivery and customer support
Education
High School Diploma -
Elkhart Memorial High School
Elkhart, IN 01-2002
Some College (No Degree) - General Studies
Ivy Tech Community College
Elkhart, IN Skills
- Team management
- Employee training
- Employee coaching
- Daily workflow improvement
- Financial transaction processing
- Documentation and reporting
- Customer service
- Strong communication
- Teamwork and collaboration
- Conflict resolution
- Decision making
- Critical thinking
- Time management
- Attention to detail
- Analytical thinking
- Team building
Timeline
Team Leader
Indiana Bureau of Motor Vehicles
03.2012 - Current
Customer Service Rep
Inova Federal Credit Union
09.2005 - 12.2007
Member Service Representative
Chiphone Federal Credit Union
02.2002 - 09.2005
High School Diploma -
Elkhart Memorial High School
Some College (No Degree) - General Studies
Ivy Tech Community College