Jennifer Condado
Garland,TX
Summary
Self-assured service advisor handles an array of responsibilities simultaneously and promotes exceptional skills in customer service and issue resolution. .
Overview
8
8
years of professional experience
Work History
Sales/Delivery/Service Advisor
Tesla
01.2024 - Current
- Owned service visits and fostered a welcoming environment for customers to improve service experience
- Troubleshot issues and developed timely solutions in collaboration with the service team to enhance customer satisfaction
- Communicated with Technicians and documented service details into the Dealer Management System with attention to detail to maintain accurate records
- Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines
- Provided customer service during appointments 2025-Present
Horticulturist
Native Roots
Denver, CO
09.2021 - 12.2023
- Executed cultivation tasks including transplanting, plant feeding, defoliation, topping, flushing, foliar feeding, preventive spraying, waste disposal, crop inspection, and harvest production to ensure optimal plant health and yield.
- Mixed nutrient solutions for plant feeding and recorded associated data.
- Recorded daily activities and maintained operation logs to track progress and ensure compliance with horticultural standards.
- Performed duties in horticulture from February 2023 to October 2023
Unemployment benefits
State of Maryland Department of Labor
05.2020 - 11.2020
- Collaborated with team members via virtual meetings and communication tools to achieve project goals while working from home.
- Assisted claimants in navigating the benefits process, ensuring timely access to entitled support.
- Organized and prioritized multiple tasks using various tabs in software applications to enhance workflow efficiency.
- Worked remotely from home.
Call Center Representative
Lucre Acquisitions
Richardson, TX
11.2019 - 03.2020
- Answered inbound calls for acquisitions customer inquiries.
- Provided clients with guidance on the account status of their outstanding accounts to settle.
- Provided clients with guidance on the account status of their outstanding accounts to settle.
- Placed outbound calls to follow up on account leads.
- Verified customer information using CRM records.
Service Writer
Christian Brothers
Dallas, TX
06.2019 - 11.2019
- Coordinated and organized appointments for technicians to optimize their schedules. Communicated communicated with technicians.
- Answered incoming calls and made 80 cold calls daily to promote business.
- Followed procedures for cash and credit card handling to maintain financial accuracy.
Cashier/Receptionist
Rusty Wallis Honda Service & Collision Center
Dallas, TX
10.2018 - 06.2019
- Ensured compliance with cash and credit handling procedures.
- Maintained Google spreadsheet for daily currency tracking and generated balanced end-of-day reports.
- Converted physical documents into digital format for efficient retrieval.
Skills
- Organizational skills
- Team collaboration
- Detail orientation
- Repair order processing
- Appointment scheduling
- Customer service
- Customer service communication
- Service advising
Timeline
Sales/Delivery/Service Advisor
Tesla
01.2024 - Current
Horticulturist
Native Roots
09.2021 - 12.2023
Unemployment benefits
State of Maryland Department of Labor
05.2020 - 11.2020
Call Center Representative
Lucre Acquisitions
11.2019 - 03.2020
Service Writer
Christian Brothers
06.2019 - 11.2019
Cashier/Receptionist
Rusty Wallis Honda Service & Collision Center
10.2018 - 06.2019