Jennifer Conley
Erie,PA
Summary
Well-qualified Customer Service Representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Beauty Advisor
Sally Beauty
Erie, PA
04.2022 - Current
- Processed payments, entering sales in register for prompt customer service.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Maintained counter and display areas for cleanliness and organization.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Licensed Esthetician
Massage Envy Spa
Erie, PA
01.2020 - 03.2020
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Assisted in developing monthly promotional campaigns to attract new clients.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Advised clients on proper home-care regimens.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Educated patients on treatment options.
- Handled busy schedules and stayed on top of key deadlines.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Stocked treatment rooms with proper supplies.
- Analyzed skin condition and made appropriate product recommendations.
- Recommended retail products for at-home use.
- Developed individualized, therapeutic skin care programs.
- Welcomed clients arriving for appointments.
- Discussed procedures and treatment options with clients.
- Executed laser hair removal and microdermabrasion procedures.
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments
- Handled busy schedules and stayed on top of key deadlines
Photographer/Videographer-Owner
Conley Visuals
Edinboro, PA
09.2011 - 01.2020
- Planned and prepared for on-location and studio shoots.
- Photographed high-quality images for various print and digital projects.
- Offered image proofs to help clients choose best photos from shoot.
- Took photos from different angles and perspectives to capture perfect images.
- Assisted clients with creative ideas for photography needs.
- Digitally edited photos to enhance appearance.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Selected and set up appropriate props, backdrops, and lighting.
- Scheduled studio appointments to shoot wide variety of subjects.
- Monitored trends in photography to stay current in industry.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Edited, toned, captioned, and uploaded photographs for publication.
- Captured stunning images for variety of projects.
- Shot photographs in controlled lab, field, and remote environments.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Collaborated with clients to create engaging photo albums.
Education
Certification - Eyelash Extensions
Eye Design
East New York, NY07.2020
Certification - Lash Lifting
Ellebana
Mentor, OH06.2020
Diploma - Aesthetics
Laurel Technical Institute
Meadville, PA01.2019
Associate of Science - Liberal Arts And General Studies
Edinboro University of Pennsylvania
Edinboro, PA09.2002
High School Diploma -
Nicholas County High School
Summersville, WV09.1995
Skills
Skin Analysis
- Customer Consultations
- Time Management
- Skin Condition Diagnosis and Treatment
- Sales Expertise
- Multitasking and Organization
- Beauty Routine Advice
- Adaptability and Flexibility
- Quality Assurance
- Strong Communication and Interpersonal Skills
- Available Nights, Weekends and Holidays
- Operational Efficiency
- Effective Customer Communication
- Exceeding Customer Expectations
- Social Media Platforms
- Excellent Written and Verbal Communication
Accomplishments
Published Photographer
(Grandfathered member) of the Erie Phil members board.
Member of the Associated Skin Care Professionals (ASCP)
Certification
Certified in Dermaplaning
Certified in Lash lifting
Certified in Eye Extensions
Certified in Microneedling
Timeline
Beauty Advisor
Sally Beauty
04.2022 - Current
Licensed Esthetician
Massage Envy Spa
01.2020 - 03.2020
Photographer/Videographer-Owner
Conley Visuals
09.2011 - 01.2020
Certification - Eyelash Extensions
Eye Design
Certification - Lash Lifting
Ellebana
Diploma - Aesthetics
Laurel Technical Institute
Associate of Science - Liberal Arts And General Studies
Edinboro University of Pennsylvania
High School Diploma -
Nicholas County High School