Jennifer Contreras

• Streamlined patient and provider interaction by providing channel of effective communication.
• Followed ethical codes to protect confidentiality of patient medical information.
• Translated procedural information to facilitate understanding between doctors and patients.
• Verified understood medical information for patients by simplifying any jargon.
• Equipped healthcare providers with cultural information to promote appropriate provision of health services.
• Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
• Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
• Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
• Stayed current on new expressions and cultural changes impacting language translation.
• Maintained message content, tone, and emotion as closely as possible.
• Interpreted conversations between foreign language-speaking clients and others.
• Developed and maintained glossary of technical terms.
• Attended training programs to improve professional knowledge and interpretation skills.
• Developed strategies to perform accurate and consistent translations.
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
• Assisted foreign language-speaking clients with inquiries.

• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed and maintained relationships with customers and suppliers through account development.
• Cross-trained existing employees to maximize team agility and performance.
• Maintained professional, organized, and safe environment for employees and patrons.
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Improved marketing to attract new customers and promote business.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Identified and communicated customer needs to supply chain capacity and quality teams.

Manager duties

• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Improved marketing to attract new customers and promote business.
• Managed and motivated employees to be productive and engaged in work.