Summary
Work History
Overview
Education
Skills
Languages
Timeline
Generic

Jennifer Contreras

Ceres,CA

Summary

Dynamic healthcare professional with a proven track record at Planned Parenthood Mar Monte, excelling in patient referral management and effective patient support. Demonstrated ability to optimize resources and manage health records, enhancing patient care and operational efficiency. Skilled in both EHR management and providing compassionate customer service, significantly improving patient satisfaction and follow-up care.

Work History

Regional Reproductive Health Coordinator

Planned Parenthood Mar Monte
05.2016 - Current

Notifying patients of diagnostic imaging and test results as well as coordinating and assisting patients with specialist referrals, while following medical standards and guidelines.

Manage electronic health records and provide customer service over phone for inbound and outbound calls.

Provide patients with referral resources and manage patient follow up care along side licensed providers.

Obtain insurance authorizations for healthcare consultations and specialty services.

Health Service Specialist

Planned Parenthood Mar Monte
05.2013 - 05.2016

Greeting patients at front desk and checking them in for visits while confirming patient information and verifying insurance.

Preparing patient charts for provider visits and intake of medical information.

Administering injections and collecting specimens for routine tests and assisting in clinical procedures performed by licensed providers.

Certified Nurse Assistant

Acacia Park Nursing
07.2012 - 04.2013
  • Assisted patients during meal times, ensuring they received proper nutrition according to specific dietary requirements.
  • Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
  • Enhanced patient care by providing daily assistance with bathing, dressing, and grooming.
  • Improved patient comfort by repositioning and transferring them on a regular basis.

Home Health Aide

Right At Home
01.2012 - 07.2012
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Certified Nurse Assistant

The Ridge Rehab
07.2009 - 06.2011
  • Maintained accurate records of vital signs, fluid intake, and output for effective patient monitoring.
  • Assisted patients with daily activities such as feeding, bathing, grooming and other patient needs.

Overview

16
16
years of professional experience

Education

No Degree - Medical Reception Certificate

Mission Trails ROP
Salinas, CA

No Degree - Phlebotomy License

Gurnick Academy of Medical Arts
Modesto, CA

CNA License - Healthcare

Salinas Adult School
Salinas, CA

High School Diploma -

Alisal High School
Salinas, CA
05-2007

Skills

  • Patient Referral Management
  • Effective Patient Support
  • Health Services Management
  • Accurate Documentation
  • Detail-Oriented Data Input
  • EHR Management
  • Resource Optimization
  • Customer Call Routing

Languages

Spanish
Native or Bilingual

Timeline

Regional Reproductive Health Coordinator

Planned Parenthood Mar Monte
05.2016 - Current

Health Service Specialist

Planned Parenthood Mar Monte
05.2013 - 05.2016

Certified Nurse Assistant

Acacia Park Nursing
07.2012 - 04.2013

Home Health Aide

Right At Home
01.2012 - 07.2012

Certified Nurse Assistant

The Ridge Rehab
07.2009 - 06.2011

No Degree - Medical Reception Certificate

Mission Trails ROP

No Degree - Phlebotomy License

Gurnick Academy of Medical Arts

CNA License - Healthcare

Salinas Adult School

High School Diploma -

Alisal High School
Jennifer Contreras