Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Jennifer Cook

Lake Mary,FL

Summary

Highly creative Marketing Manager with expertise in transforming marketing and advertising strategies into desired results. Leads teams in developing profitable campaigns. Marketing metrics knowledge and collaborative skills supports achievement of targeted outcomes.

Overview

15
15
years of professional experience

Work History

Marketing Manager

TEL AFFECTS
09.2023 - Current
  • Gather needed information
  • Update accounts as needed
  • Ensure all data entered is correct
  • Courtesy and empathy while dealing with merchants
  • Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
  • Managed budgets, allocating funds strategically towards high-impact initiatives that supported overall business goals.
  • Devised content strategy to effectively engage target audiences.

Supervisor

24-7 Intouch
10.2020 - 08.2022
  • Assisted employees with following proper procedure and verbiage
  • Deescalated escalated clients
  • Assisted with training new team members
  • Ensured quality with every contact
  • Trained a chat team
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated customer needs and feedback to drive product and service improvements.

Owner

Jen's childcare
01.2013 - 03.2020
  • Ensured safety of children in my care
  • Maintained a structured atmosphere
  • Maintained client relationships with parents
  • Promoted company on a daily basis
  • Ensured all client needs were met
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Owner

HELPING HAND CLEANING SERVICE
01.2010 - 01.2013
  • Assisted clients with their cleaning needs
  • Assured prompt fast service
  • Ensured clients needs were met
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.

Education

High school -

Seminole High School
Sanford, FL

Skills

  • Childcare
  • Infant Care
  • Meal Preparation
  • Time management
  • Client engagement
  • Motivated
  • Custodial experience
  • Cleaning
  • Communication skills
  • Data management
  • Search Engine Optimization (SEO)
  • Customer service
  • Staff training
  • Live chat
  • Email marketing
  • Digital marketing
  • Social media marketing
  • Staff management
  • Customer relationship management (CRM)
  • Strategic planning
  • Creative direction
  • Marketing analytics
  • Project management
  • Brand development
  • Social media platforms

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Timeline

Marketing Manager

TEL AFFECTS
09.2023 - Current

Supervisor

24-7 Intouch
10.2020 - 08.2022

Owner

Jen's childcare
01.2013 - 03.2020

Owner

HELPING HAND CLEANING SERVICE
01.2010 - 01.2013

High school -

Seminole High School

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Jennifer Cook