Jennifer Coppola
Fredericksburg,VA
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
7
7
years of professional experience
Work History
Activities Assistant
Spring Arbor of Fredericksburg
Fredericksburg, VA
03.2024 - Current
- Upheld positive quality of life standards for residents of all ability levels.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Collaborated with team members to ensure that all programs were successful and enjoyable for all involved.
School Bus Driver
Prince William County Public Schools
Manassas, VA
11.2023 - 03.2024
- Transported students and teachers on school activity trips while exercising responsible leadership.
- Assisted with loading and unloading of passengers as needed.
- Complied with local traffic regulations and safety requirements for bus operation.
- Used navigation equipment and two-way radio while remaining focused on safety.
- Performed work assignments according to instructions received.
- Followed all safety protocols when transporting students with special needs or disabilities.
- Reported student behavior incidents promptly to the appropriate personnel.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Acquired and maintained certification in basic first aid and CPR.
- Reported delays, accidents or other traffic and transportation situations to supervisor.
Activities Assistant/Bus Driver
Arbor Terrace of Prince William Commons
Woodbridge, VA
07.2023 - 11.2023
- Communicated regularly with family members about their loved ones' progress in recreational programming.
- Used one-on-one meetings and small groups to engage residents in facility life.
- Encouraged residents to participate in leisure activities according to their abilities.
- Helped participants enjoy activities while ensuring adherence to protocol.
- Developed relationships with families and other members of the community to further enhance recreational opportunities for residents.
- Organized special trips for residents and accompanied groups throughout each excursion.
Front Desk Receptionist
The Woodlands Retirement Community
Fairfax, VA
10.2022 - 07.2023
- Performed basic bookkeeping tasks and issued invoices as needed.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Greeted visitors to provide information and direct to appropriate personnel.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Preserved office security by following safety procedures and controlling access via reception desk.
- Compiled and prepared reports and documents as requested.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Coordinated maintenance requests for office equipment and facilities.
Client Care Coordinator
First Light Home Care
Woodbridge, VA
09.2017 - 11.2019
- Collaborated with marketing team on campaigns targeting existing customers.
- Maintained accurate client records and updated contact information in the company database.
- Provided training on new systems or procedures related to client care activities.
- Participated in cross-functional projects aimed at enhancing overall client experience.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Used company database to track client interactions, applications, and service problems.
Education
High School Diploma -
Woodbridge Senior High School
Woodbridge, VA06-1991
Skills
- Physical assistance
- Resident support
- Enrichment program development
- Documentation skills
- Social perceptiveness
- Correspondence drafting
- Correspondence typing
- Spreadsheet tracking
- Mail coordination
- Departmental support
- Appointment confirmation
- Mail distribution
- Customer service
- Issue handling
- Office supplies ordering
- Office administration
- Performance improvement
- Conference room scheduling
- Scheduling
- Decision-making
- Customer assistance and interaction
- File organization
- Client communication
- Telephone etiquette
- Travel coordination
- Sensitive information handling
- Package and mail receipt
- Listening skills
Timeline
Activities Assistant
Spring Arbor of Fredericksburg
03.2024 - Current
School Bus Driver
Prince William County Public Schools
11.2023 - 03.2024
Activities Assistant/Bus Driver
Arbor Terrace of Prince William Commons
07.2023 - 11.2023
Front Desk Receptionist
The Woodlands Retirement Community
10.2022 - 07.2023
Client Care Coordinator
First Light Home Care
09.2017 - 11.2019
High School Diploma -
Woodbridge Senior High School