Dynamic leader with a proven track record at Quality Resourcing Service, adept in key account management and fostering customer satisfaction. Excelled in driving revenue growth and partnership development, achieving significant market expansion. Skilled in negotiations and vendor management, with a flair for creating strategic solutions that enhance long-term business relationships.
Overview
26
26
years of professional experience
Work History
Director of Business Development
Quality Resourcing Service
03.2010 - 11.2024
Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
Increased client base by developing and implementing effective business development strategies.
Negotiated, prepared, and signed contracts with clients.
Increased sales revenue through the development and implementation of targeted marketing strategies.
Expanded company market share by identifying and pursuing new business opportunities.
Built relationships with customers and community to establish long-term business growth.
Designed tailored solutions for prospective clients based on their unique needs, demonstrating exceptional problem-solving abilities and commitment to customer satisfaction.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Developed strong relationships with key industry partners, resulting in mutually beneficial collaborations.
Managed accounts to retain existing relationships and grow share of business.
Manager International Gifts & Accessories
Crabtree & Evelyn
01.1999 - 03.2010
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees and patrons.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Controlled costs to keep business operating within budget and increase profits.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Reduced operational costs through comprehensive process improvement initiatives and resource management.
Oversaw inventory management, optimizing stock levels, and reducing waste.
Streamlined project delivery processes, significantly reducing time to market for new product launches.
Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Education
Bachelor of Arts - Criminal Justice
Norwich University
Northfield, VT
05-1997
Skills
Sales training and leadership
Key account management
Industry networking
Vendor management
Customer engagement
Revenue growth
Corporate communications
Networking
Partnership development
New business development
Negotiations
Customer satisfaction
Business development and planning
Timeline
Director of Business Development
Quality Resourcing Service
03.2010 - 11.2024
Manager International Gifts & Accessories
Crabtree & Evelyn
01.1999 - 03.2010
Bachelor of Arts - Criminal Justice
Norwich University
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