JENNIFER CORLETTO
Alhambra,CA
Summary
-Knowledgeable and compassionate Registered Nurse Case Manager with 8+ years of CM experience dedicated to quality care of diverse patients. Works effectively with all levels of healthcare providers, physicians and administrators to address patient needs. Remains calm under pressure and skillfully handles difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Minimizes hospital stays through detailed focus on internal systems and individual patient needs. Frequently commended for consistent patient advocacy. Exemplary interpersonal skills and commitment to helping patients receive effective care in line with preferences and standards.
Overview
14
14
years of professional experience
Work History
RN Case Manager
PIH Health Good Samaritan Hospital
05.2022 - Current
- Participate in daily interdisciplinary rounds, communicating patient progress, discharge readiness, and resource needs to physicians, social workers, and other healthcare providers.
- Manage transitions of care by organizing referrals to long-term care facilities, home health agencies, and outpatient services to prevent readmissions.
- Serve as a patient advocate, mediating between the patient, family, and healthcare team to resolve conflicts and ensure patient-centered care.
- Utilize the Electronic Health Record (EHR) to document patient assessments, progress notes, and discharge plans, ensuring accuracy and regulatory compliance.
- Follow up on insurance denials and facilitated Peer-to-Peer reviews as needed.
- Currently developing comprehensive orientation materials for new case managers to ensure a smooth transition into the department.
- Compile and Length of Stay (LOS) data, highlighting patients with an inpatient stay over four days and reporting actionable findings to management to expedite discharge planning.
- Cover different floors as needed based on daily staffing and management needs.
RN Case Manager
Cedars-Sinai Medical Center
01.2017 - Current
- Completes initial assessments of patients and family to determine and address individual home care needs.
- Conducts regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Takes active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Completes daily Utilization review for assigned patients and confirmed authorization with Health Plans for ongoing coverages.
- Follows up on insurance denials and facilitated Peer-to-Peer reviews as needed.
- Arranges Home Health Services, transfer to SNF/LTACH or between hospitals as needed.
- Daily patient list of 15+ from ICU through Short-Stay Departments.
- Collaborates between different departments and vendors to
RN Case Manager
Los Angeles LGBT Center
10.2013 - 12.2016
- Collaborated with healthcare providers, case management staff, and outside organizations in planning, organizing, and implementing patient care plans for chronic disease management
- Worked in collaboration with staff members to develop, implement and maintain an effective and efficient team approach towards patient care
- Served as a liaison between specialist consultants and Health Services
- Educate patient on hormone therapies and self-injections with the Center's Trans-Health Program.
- Triaged patients when necessary.
- Effectively counseled patients in health maintenance and disease management.
RN Case Manager
Sky Hospice
08.2013 - 11.2013
- Managed pain and other symptoms, provide support to patients and families and assist in the process of death with dignity.
- Ordered supplies and necessary equipment to care for the patient at home and ensured medications are available.
- Evaluated and performed ongoing assessment and revised initial written plan of care with the Interdisciplinary team weekly or as the needs and conditions of the patient/family changed.
- Provided culturally sensitive care and emotional support to both the patient and family.
- Drew blood when necessary
- Remained on-call for moments of crisis and patient death.
- Provide bereavement resources to the family as appropriate.
RN Supervisor
San Fernando Post Acute Hospital
02.2012 - 09.2013
- Provided health education, promotion and counseling to patients, including their families
- Provided discharge education for patients transferring to other facilities or being discharged home
- Direct supervision of 8 LVNs and 16 CNAs
- Administered IV medication and acting as a support for the other nurses on the floor.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT09-2024
Associate of Science - Nursing-RN
Los Angeles Valley College
Valley Glen, CA07-2011
Skills
- Care Planning
- Patient and family advocacy
- Emotional intelligence
- Patient Assessments
- EMR / EHR
- Interpersonal and written communication
- Discharge planning coordination
- Fluent in English and Spanish
- Strong clinical judgment
- HIPAA compliance
- Multidisciplinary approach
- Utilization review
- Decision-making
Additional Information
- Registered Nurse (RN) License #804975
- BLS Provider- Exp 05/2026
- Certified Case Manager (CCM)- Exp 11/2025
Accolades
- Recipient of "Circle of Friends" award at Cedars-Sinai Medical Center: Donation to hospital from a patient to say "Thank You" by making a gift in honor of the physician, nurse or staff member who made a difference in their care.
- Multiple "Standing Ovation" acknowledgements: Patient "shout outs" for great care and attention.
- DAISY Team Award: Awarded for providing extraordinary compassionate care and interdisciplinary teamwork in a highly sensitive and challenging patient situation.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
RN Case Manager
PIH Health Good Samaritan Hospital
05.2022 - Current
RN Case Manager
Cedars-Sinai Medical Center
01.2017 - Current
RN Case Manager
Los Angeles LGBT Center
10.2013 - 12.2016
RN Case Manager
Sky Hospice
08.2013 - 11.2013
RN Supervisor
San Fernando Post Acute Hospital
02.2012 - 09.2013
Bachelor of Science - Nursing
Western Governors University
Associate of Science - Nursing-RN
Los Angeles Valley College
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