Jennifer Cortes
Phlebotomist
San Jose,CA
Summary
Professional healthcare worker with robust experience in drawing blood and handling specimens. Known for strong team collaboration and adaptability to changing needs, ensuring efficient and reliable service. Skilled in venipuncture, patient care, and maintaining sterile environments, with focus on achieving results and high standards. Dependable and prepared to contribute to patient care and diagnostic accuracy.
Overview
5
5
years of professional experience
Work History
Phlebotomist
Balanced Medical Solutions
Hayward, CA
06.2025 - Current
- Collected blood samples using venipuncture and capillary techniques.
- Ensured compliance with safety protocols and infection control measures.
- Assisted in training new phlebotomists on best practices and procedures.
- Monitored patient comfort during procedures, addressing concerns promptly.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Shift Lead
Jamba Juice
San Jose, CA
08.2024 - 08.2025
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored team members on product preparation and customer service techniques.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Monitored performance metrics, identifying areas for improvement in team productivity and service delivery.
- Resolved customer complaints promptly, fostering positive relationships and enhancing overall satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Cashier
Wienerschnitzel
Hayward, CA
08.2021 - 06.2024
- Managed cash drawers, ensuring accuracy during opening and closing shifts.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of the cash register area to enhance workflow.
- Assisted in training new cashiers on operational procedures and customer interaction techniques.
Education
High School Diploma -
San Jose Highschool
San Jose, CASkills
- Venipuncture
- Patient care
- Specimen handling
- Order of draw
- Butterfly needle technique
- HIPAA compliance
- Data entry
- Paperwork processing
- Medical office administration
- Telephone skills
- Appointment scheduling
- Office administration
- File management
- Employee training
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist
Balanced Medical Solutions
06.2025 - Current
Shift Lead
Jamba Juice
08.2024 - 08.2025
Cashier
Wienerschnitzel
08.2021 - 06.2024
High School Diploma -
San Jose Highschool