Jennifer Cote
Port Orchard
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
A/C Sporting Goods
Bi-Mart
Port Orchard
08.2021 - Current
Front End Supervisor
Albertsons
Port Orchard
03.2019 - 08.2021
- Supervised daily operations to ensure efficient store performance.
- Trained new staff on customer service and product knowledge.
- Managed inventory levels and organized stock for optimal presentation.
- Coordinated team schedules to align with peak shopping hours.
- Enforced company policies and safety standards among team members.
- Resolved customer inquiries and complaints to maintain satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Welcomed large volume of guests and improved overall customer service.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
Education
High School Diploma -
Harvard H. Ellis Vocational High School
Danielson, CT06-1989
Skills
- Customer service
- Team supervision
- Inventory management
- Cash handling
- Time management
- Visual merchandising
- Communication skills
- Problem solving
- Friendly, positive attitude
- Troubleshooting
- PPE compliance
Timeline
A/C Sporting Goods
Bi-Mart
08.2021 - Current
Front End Supervisor
Albertsons
03.2019 - 08.2021
High School Diploma -
Harvard H. Ellis Vocational High School