Jennifer Coulter
Mesa,AZ
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Coach
Walmart
Mesa, AZ
12.2019 - Current
- Directed daily operations to ensure adherence to company policies and procedures in a $130 million retail environment.
- Mentored team members to enhance performance and foster professional growth.
- Developed training programs to improve productivity and operational efficiency.
- Managed inventory levels, optimizing stock availability and minimizing excess.
Service Manager ISLG/OSLG/PLUMB/ELEC
Lowe’s Home Improvement
Colorado Springs, CO
01.2017 - 12.2017
- Oversaw operations of over 50 team members to enhance task execution and ensure accountability.
- Monitored and adjusted inventory levels to support operational efficiency.
- Oversaw service operations for ISLG, OSLG, plumbing, and electrical divisions.
- Trained and mentored staff on product knowledge and customer engagement strategies.
- Resolved customer complaints in professional and timely manner.
Department Manager ISLG/OSLG
Lowe’s Home Improvement
Colorado Springs, CO
07.2013 - 01.2017
- Developed and maintained positive interactions with customers to foster trust and engagement.
- Oversaw 20 employee activities and delegated tasks to enhance operational efficiency.
- Monitored and adjusted inventory levels to support operational efficiency.
- Minimized operational losses through strategic oversight and proactive measures.
- Oversaw operations and strategic initiatives for ISLG/OSLG departments.
Customer Service Associate, OSLG
Lowe's Home Improvement
Colorado Springs, CO
04.2012 - 07.2013
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted customers with product selection, ensuring satisfaction and loyalty.
- Maintained knowledge of inventory and promotions to enhance customer experience.
- Collaborated with team members to streamline checkout processes, improving efficiency.
Education
High School Diploma -
Abraham Lincoln High School
Denver, CO05-1988
Skills
- Effective communication
- Team leadership
- Personable and friendly
- Building relationships
- Group leadership
Timeline
Coach
Walmart
12.2019 - Current
Service Manager ISLG/OSLG/PLUMB/ELEC
Lowe’s Home Improvement
01.2017 - 12.2017
Department Manager ISLG/OSLG
Lowe’s Home Improvement
07.2013 - 01.2017
Customer Service Associate, OSLG
Lowe's Home Improvement
04.2012 - 07.2013
High School Diploma -
Abraham Lincoln High School