Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Courtney

Corona,CA

Summary

Highly-motivated Practice Manager in private practice with in-depth knowledge and progressive experience in dental and orthodontic practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Passionate with independent decision-making skills and sound judgment to positively impact company success.

Overview

17
17
years of professional experience

Work History

Dental Practice Director

Dental Clinic
09.2013 - Current
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
  • Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Excellent organizational and time-management skills
  • Completed bi-weekly payroll for employees.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Proficient in new dental technology to stay competitive.
  • Supervised and led team of dental hygienists and staff.

Front Office Associate

DR Ivar Vasco D.D.S
05.2006 - 08.2013
  • Reviewed files, records and other documents to obtain information and respond to requests.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Provided clerical support, addressing routine, and special requirements.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Completed patient check-in processes by verifying insurance and submitting forms.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Education

Registered Dental Assistant - Dental Assisting

Nova Institute
Ontario, CA
06.1997

Associate Of Applied Business -

Fullerton College
Fullerton, CA
05.1995

Skills

  • Team Management
  • Reports directly to Doctor
  • Monitor the financial and operational performance of the practice
  • Staff Training
  • Accounts Payable and Accounts Receivable
  • Payroll Administration
  • Customer Accounts Management
  • Staff Recruitment
  • Employee Performance Evaluations
  • Handling Complaints
  • Marketing
  • Insurance

Timeline

Dental Practice Director

Dental Clinic
09.2013 - Current

Front Office Associate

DR Ivar Vasco D.D.S
05.2006 - 08.2013

Registered Dental Assistant - Dental Assisting

Nova Institute

Associate Of Applied Business -

Fullerton College
Jennifer Courtney