Jennifer Covelli
Jax Beach,FL
Summary
SVP business and program leader supporting technology operations, portfolio governance, executive reporting, and financial planning across complex enterprise teams. Leads operating rhythms, risk oversight, and workforce planning while aligning more than 500 initiatives, budget execution, and senior leadership communications to business priorities and measurable outcomes.
Overview
28
28
years of professional experience
Work History
SVP, Business Enablement Lead
Citi
Jacksonville, FL
01.2024 - Current
- Lead executive operating rhythms including QBRs, MORs, Board reporting, strategic planning, and leadership forums aligning technology delivery, customer outcomes, financial performance, and risk management.
- Established governance processes for portfolio of over 500 technology initiatives, implementing repeatable Book of Work reviews, status validation controls, risk escalation routines, and executive reporting to enhance oversight.
- Operationalized monthly governance reviews covering 536 initiatives, improving transparency, accountability, investment prioritization, and portfolio health visibility.
- Enhanced executive visibility into 80+ annual technology achievements across USCC Technology, Operations Technology, and Digital organizations through streamlined reporting and achievement governance.
- Shaped executive narratives for AI, modernization, customer experience, operational resilience, and transformation initiatives, linking technology investments to measurable business outcomes.
- Coordinated OCC, regulatory, continuity, records management, AI attestation, and risk governance activities, strengthening organizational preparedness and increasing control transparency.
- Serve as strategic business partner to senior technology executives, driving execution across business operations, financial management, portfolio governance, executive reporting, risk oversight, and organizational priorities.
SVP, PROGRAM MANAGER SME FACTORY
CITI
01.2023 - 12.2023
- Established program leveraging vendor partnerships and career development initiatives to enhance SME Factory pipeline and ensure robust SME talent pool.
- Developed framework and end-to-end design for SME Factory program initiatives within PBWM Technology, formalizing knowledge transfer and closing gaps to reduce risk.
- Collaborated with PBWMT Workforce Management and Planning Finance team to identify key projects and secure funding for succession planning and SME pipeline development.
- Implemented apprenticeship backfill plan to maintain steady flow of skilled talent through external recruiting, internal development, and employee promotions.
SVP, BUSINESS MANAGER CHIEF OF STAFF
CITI
08.2019 - 12.2022
- Oversee financial planning and execution for combined $60+ million yearly budgets, including monthly expense management and forecasting, capitalization credits, annual budget and investment planning, productivity tracking and reporting, and partnering with financial controller.
- Manage workforce strategy including headcount analysis, forecasting, location strategy, talent management, and organizational change for 200+ employee and vendor staff across US and APAC.
- Supported PBWMT Head of Design as Chief of Staff by setting and achieving financial and people objectives, managing direct and matrix employees, and engaging with Finance, HR, Risk & Controls, and Technology teams.
- Designed and implemented dynamic PowerPoint presentations for Monthly Operating Reviews, executive meetings, and key organizational discussions, enhancing visual appeal and engagement on critical topics.
OPERATIONS LEAD ANALYST COS SUPPORT
CITI
03.2019 - 07.2019
- Executed business management functions supporting Head of Global Consumer Operations & Fraud Prevention, enhancing employee engagement, streamlining team communications, and facilitating global reporting and executive meeting planning.
- Develop and implement process to ensure follow ups are captured, tracked, and resolved in applicable timeframe.
- Developed communication plan detailing key meetings and delivery methods, ensuring alignment with strict timelines for completion.
- Collaborated with golden source owners and LOB business managers to gather results and commentary for executive scorecards, mid-year and year-end summaries for GCB Operations & Fraud Prevention.
PROJECT LEAD COS SUPPORT
CITI
02.2018 - 03.2019
- Developed business reviews, agendas, and content for senior leadership meetings across U.S. Consumer Bank, collaborating with key stakeholders to drive meaningful discussions on relevant topics.
- Supported Head of U.S. Consumer Banking Customer Service through business management functions, enhancing employee engagement, streamlining team communications, and coordinating global reporting and executive meeting planning.
- Coordinated team stakeholder communications and meetings, facilitating staff meetings, leadership discussions, client reviews, and team-wide town halls.
- Partner with Learning & Development to create and launch Forward Compatible training focusing on Agile, Change Management, Design Thinking and Lean to train Retail Bank Operations officers.
SENIOR BUSINESS ANALYST COS SUPPORT
CITI
01.2014 - 01.2018
- Executed business management functions for Global Head of Technology and Head of Global Operating Functions by preparing coordination documents and meeting agendas that aligned discussions with organizational goals.
- Drive executive follow-up items to completion and interact with senior leaders to ensure alignment on department initiatives.
- Developed scorecard for Chief Information Officer of Global Shared functions, reporting on Global Consumer Technology performance and establishing goals and objectives for Chief Information Officers.
- Facilitated transition of Global Complaint Management team from Steering to Advisory Committee, establishing capture rate targets across all lines of business.
SENIOR SUPERVISOR
CITI
01.2008 - 12.2013
TALENT ACCELERATION PROGRAM
CITI
01.2007 - 12.2007
ESCALATION SPECIALIST
CITI
06.1998 - 12.2006
Skills
- Portfolio governance
- Financial oversight
- Risk management
- Budget forecasting
- Executive reporting
- Data visualization
- Organizational change management
- Event coordination and communication
- Microsoft Office proficiency
Timeline
SVP, Business Enablement Lead
Citi
01.2024 - Current
SVP, PROGRAM MANAGER SME FACTORY
CITI
01.2023 - 12.2023
SVP, BUSINESS MANAGER CHIEF OF STAFF
CITI
08.2019 - 12.2022
OPERATIONS LEAD ANALYST COS SUPPORT
CITI
03.2019 - 07.2019
PROJECT LEAD COS SUPPORT
CITI
02.2018 - 03.2019
SENIOR BUSINESS ANALYST COS SUPPORT
CITI
01.2014 - 01.2018
SENIOR SUPERVISOR
CITI
01.2008 - 12.2013
TALENT ACCELERATION PROGRAM
CITI
01.2007 - 12.2007
ESCALATION SPECIALIST
CITI
06.1998 - 12.2006