RAVEENDRA KONA

Partner directly with Director leadership to manage the entire Customer Experience Testing and Certification (CETC) business-as-usual (BAU) team alongside the high-stakes Frontier Integration Program. Entrusted with full operational and delivery oversight of a dual-track portfolio of matrixed QA professionals, Leads, Subject Matter Experts (SMEs), and Automation Engineers, serving as the definitive leadership voice for Day-1 Launch readiness.

• M&A Integration Architecture: Hand-picked to spearhead the Frontier Integration Program from inception. Designed the end-to-end UAT operating model, organizational structure, multi-year testing blueprint, and lead hierarchy to govern day-to-day cross-corporate testing execution
• Assisted & Convo AI Leadership: Commanded the execution strategy, test management frameworks, and delivery roadmap for Assisted & Convo AI UAT; actively voiced the UAT team's objectives in VP-chaired executive huddles and PMO spotlight segments
• Dual-Portfolio Operations & Intake: Direct all structural work intake analysis, resource capacity planning, and portfolio load balancing for wireline initiatives. Collaborate closely with Director leadership on resource estimations, project priority assessments, and critical escalations
• Cross-Functional Governance: Served as the core UAT point of contact for complex, strategic enterprise initiatives (including WiFi-Backup, Sercomm, VIP over GPON, the QAM shutdown, and the Mobile+Home initiatives); coordinated closely with cross-functional partners across the IMO, Legal, PMO, Business, Marketing, and Network Operations to ensure seamless, end-to-end validation
• Pioneering Production Automation: Successfully championed and drove the first-ever implementation of automation scripts in a live Production environment for CETC wireline testing (Holiday Offers and promotions), providing hands-on mentoring to team members to establish a progressive, modernized testing footprint
• CXO Immersion Labs: Instrumental in leading the physical and strategic transformation of the Irving Hub Lab into an advanced, immersive experience lab. Collaborated closely with Global Real Estate (GRE) on old setup teardowns, blueprinting, fitment analysis, procurement, and 24-hour surveillance security integrations
• Continuous Innovation & Culture: Spearheaded the development of a wireline scenario builder tool and completed internal prompt engineering training alongside executive-level storytelling programs to actively lead Next-Gen, AI-driven quality engineering initiatives

Led senior delivery efforts within CETC and UAT organizations, ensuring technical delivery aligned with commercial targets.

• Served as primary testing point of contact for wireline migration to Pega platform for Next Best Offer (NBO), validating predictive data modeling and analytics engines.
• Strategic Digital Alliances: Headed the structural implementation, billing validation, and offer-redemption frameworks for multi-gig Over-The-Top (OTT) product bundles, collaborating with Tier-1 external global partners including Google, Hulu, and Sling.
• Managed end-to-end testing lifecycles across wireless and wireline ecosystems, coordinating release readiness across IVR, email address management systems, legal compliance updates, and national promotional campaigns.

Led on-site program governance, managed strategic operations, and provided senior executive advisory for multi-million-dollar enterprise transformations across the Healthcare Payer and Public Sector verticals.

• Built and Scaled a Greenfield Quality Organization from the ground up for CVS Health, managing operational recruitment, capacity forecasting, and directing the entire Benefits and Clinical testing business units for a high-performing 40+ member Pharmacy Benefit Manager (PBM) QCoE.
• Governed Quality Strategy for a Major Pega Modernization initiative for Health Net / Centene Corporation’s call center operations, ensuring seamless platform integration, optimized customer-service workflows, and robust data integrity across core claims and membership systems.
• Partnered with client executive teams at Xerox Corporation to architect delivery options for Montana MMIS modernization initiatives, resolving state-level timeline concerns and optimizing delivery frameworks.

Directed offshore delivery excellence, technical execution, and global resource scale-ups for flagship North American enterprise accounts, maximizing delivery velocity through high-performing offshore engineering models.

• Commanded Program Governance and P&L Oversight for a massive $21M Blue Shield of California transformation portfolio, driving an account-wide innovation index from 15% to 51% through delivery excellence and the coordination of ~250 global resources.
• Established program planning, costing models, release governance, and delivery frameworks for Kaiser Permanente's $6M claims modernization initiative, coordinating a 60+ member cross-functional organization across U.S. and India.
• Spearheaded technical capacity modeling, managing global staffing strategies and introducing shift-left testing, service virtualization, and automation-led quality engineering practices to enhance release cycles.

Delivered top-tier technology consulting, international protocol compliance validation, and delivery management for flagship global technology and software enterprise accounts.

• Earned the "Best Protocol Team Leader Award" from Microsoft Corporation for directing four separate engineering teams (60+ professionals) in developing streaming-based compliance test suites, later representing the program at five global industry events and customer forums.
• Engineered a Custom "Protocol Quality Index" Algorithm in collaboration with Microsoft General Managers and Group Program Managers, dramatically reducing technical backlogs and providing deep-dive metrics for compliance reporting.
• Supervised Automated Testing Lifecycles: Managed compliance, interoperability initiatives, and formal release validation beds supporting critical Microsoft core engineering programs.