Jaden Stokes
North Bergen
Summary
Senior Trade Promotion Management (TPM) Consultant and IT Transformation Leader with 8+ years of experience delivering end-to-end enterprise technology and TPM programs across Consumer Packaged Goods (CPG), Manufacturing, and Pharmaceutical organizations. Results-driven consultant specializing in business process optimization, enterprise software implementation, and digital transformation initiatives aligned to strategic commercial objectives. Experienced across the full delivery lifecycle — from requirements definition and functional solution design through UAT governance, global deployment, and post-go-live optimization. Skilled in TPM, ERP, and CRM ecosystems including SAP S/4HANA, Salesforce, and Oracle CRM, with a proven ability to bridge business stakeholders and technical teams to deliver scalable solutions, strong adoption, and measurable business outcomes.
Overview
9
9
years of professional experience
Work History
Sr. IT Business Systems Analyst
Oxford Global Resources
01.2024 - 11.2024
- Managed global application launch across two deployment waves, overseeing all related activities and ensuring on-time delivery.
- Coordinated with team leads to align project objectives, track milestones, and facilitate seamless application rollouts.
- Led SIT and UAT testing across multiple global regions, ensuring comprehensive test coverage, issue resolution, and stakeholder sign-off.
- Prepared and maintained Go-Live readiness documentation, contributing to smooth and successful deployments across markets.
- Analyzed user and business system requirements, driving a 15% increase in system efficiency through optimized workflows.
- Defined application functionality and managed upgrades, improving system performance and user satisfaction.
- Developed, analyzed, and prioritized requirement specifications, including data mapping, flowcharts, and diagrams, to ensure shared understanding between development and QA teams.
- Translated complex technical concepts into clear, actionable business requirements for non-technical stakeholders.
- Documented user stories with acceptance criteria, streamlining the development lifecycle and reducing time to market.
- Maintained documentation to ensure adherence to software development standards, policies, and regulatory compliance.
- Supported cost estimation activities, enabling accurate budgeting and resource planning.
- Applied best practices to enhance scalability, maintainability, and system performance, increasing long-term reliability.
Client Success Manager – Trade Promotions Management
Promomash
01.2022 - 06.2023
- Owned full TPM client lifecycle from onboarding through optimization and adoption stabilization.
- Advised CPG clients on trade promotion workflows and platform utilization strategy.
- Conducted business process assessments identifying operational gaps and improvement opportunities.
- Aligned client objectives with TPM capabilities driving retention and platform value realization.
SAP TPM Instructional Designer & Trainer Facilitator: CPG/ Manufacturing
Oxford Global Resources
12.2020 - 09.2022
- Developed SAP training programs, increasing system adoption by 30% across business units.
- Created interactive learning modules, job aids, and documentation using Enable Now and LMS platforms.
- Collaborated with stakeholders to optimize SAP integration, enhancing operational workflows.
- Led UAT/SIT testing to identify system functionality issues, ensuring readiness for Go-Live across global teams.
- Mapped current business practices through stakeholder sessions to streamline SAP integration and enhance operational efficiency.
- Defined and implemented organizational training standards, ensuring scalability and quality in learning initiatives.
- Managed the TPM workstream as a project lead, overseeing deliverables, KPI tracking, stakeholder communications, and training strategies.
- Troubleshot system bugs and risks, providing actionable solutions to maintain system stability during deployments.
Trade Optimization Solutions Consultant
Kantar Consulting
08.2019 - 11.2020
- Led functional discovery workshops with commercial and IT stakeholders to define Trade Promotion Management (TPM) business processes and translate trade strategy into XTEL system requirements.
- Conducted organizational and process analysis to identify operational gaps, aligning business workflows with TPM platform capabilities and implementation objectives.
- Developed and managed project plans, timelines, and delivery milestones supporting end-to-end trade tool implementation programs.
- Partnered with client leadership to define functional specifications, configuration requirements, and business rule alignment within XTEL trade management environments.
- Supported User Acceptance Testing (UAT) governance, validating system functionality against business requirements and ensuring deployment readiness.
- Designed scalable enablement and knowledge transfer strategies to support adoption and long-term operational sustainability post-implementation.
- Acted as primary liaison between business teams, IT delivery, consulting partners, and client stakeholders to ensure alignment, risk mitigation, and successful project execution.
Trade Marketing & Trade System Effectiveness
Tata Global Beverages
01.2018 - 01.2019
- Supported Trade Promotion Management operations by aligning commercial strategy, CRM processes, and system workflows to improve execution efficiency across sales and marketing teams.
- Initiated evaluation, sourcing, and selection activities for a new Trade Promotion Management (TPM) solution, partnering with business stakeholders to assess organizational needs, process gaps, and technology capabilities.
- Began early-stage implementation efforts introducing new CRM technology into the organization, supporting requirements gathering, workflow alignment, and change readiness planning.
- Analyzed trade promotion performance, customer engagement data, and promotional outcomes to inform marketing strategy adjustments and optimize trade investment effectiveness.
- Managed trade budgets and forecasting activities, ensuring accurate trade spend tracking, financial alignment, and improved forecasting reliability.
- Collaborated with commercial, finance, and IT teams to improve CRM utilization and strengthen data integrity supporting promotional decision-making.
- Developed and executed CRM enablement initiatives that improved user adoption, standardized processes, and increased team productivity.
- Contributed functional business expertise supporting system enhancements, process optimization, and continuous improvement initiatives.
Trade Planning Analyst
Ferrero USA
03.2016 - 06.2018
- Managed Trade Promotion Planning activities across multiple retail channels, ensuring alignment with corporate trade policies, promotional strategy, and financial governance standards.
- Partnered with Sales, Marketing, and Finance leadership to analyze promotional performance, delivering data-driven insights that informed trade investment decisions and ROI optimization.
- Oversaw trade spend monitoring and reconciliation processes, improving forecast accuracy and strengthening fiscal accountability across promotional programs.
- Led daily operational execution for trade planning processes while managing a team of three analysts supporting reporting, data validation, and process improvement initiatives.
- Served as business subject matter expert for SAP TPM tools, delivering training sessions and hands-on support that improved system utilization and operational efficiency.
- Collaborated cross-functionally to design promotional strategies, evaluate performance outcomes, and ensure alignment between commercial goals and system execution.
- Supported continuous improvement initiatives enhancing promotional planning workflows and strengthening integration between business processes and TPM systems.
Education
A.S. Degree - Business Administration
Bergen Community College
Paramus, NJ01-2011
B.S. - Business Management (International Business)
New Jersey City University
Jersey City, NJ01-2014
A.A.S. Degree - Culinary Arts and Hospitality
Hudson County Culinary Arts Institute
Jersey City, NJ01-2009
Skills
- TPM Strategy
- Global Implementations
- Functional Design & Alignment
- UAT Governance
- Business Process Transformation
- TPM, ERP, & CRM Programs
- Digital Adoption
- Stakeholder Leadership
- Commercial Systems Optimization
- Go-Live Stabilization
Tpm Expertise
- End-to-End TPM Implementation Leadership
- Trade Strategy & System Design Alignment
- XTEL Trade Management Functional AMS
- Promotion Planning & Trade Spend Governance
- Configuration Validation & Business Rule Alignment
- Global UAT Strategy & Deployment Readiness
- Commercial Process Transformation
- Adoption Stabilization & Optimization
Timeline
Sr. IT Business Systems Analyst
Oxford Global Resources
01.2024 - 11.2024
Client Success Manager – Trade Promotions Management
Promomash
01.2022 - 06.2023
SAP TPM Instructional Designer & Trainer Facilitator: CPG/ Manufacturing
Oxford Global Resources
12.2020 - 09.2022
Trade Optimization Solutions Consultant
Kantar Consulting
08.2019 - 11.2020
Trade Marketing & Trade System Effectiveness
Tata Global Beverages
01.2018 - 01.2019
Trade Planning Analyst
Ferrero USA
03.2016 - 06.2018
B.S. - Business Management (International Business)
New Jersey City University
A.A.S. Degree - Culinary Arts and Hospitality
Hudson County Culinary Arts Institute
A.S. Degree - Business Administration
Bergen Community College