Shweta Dasari
Summary
Technical product manager with over 10 years of experience in software development and B2B program delivery. Expertise in creating and implementing product roadmaps that enhance revenue and customer satisfaction. Skilled in market analysis and trend identification to develop scalable, user-focused solutions. Strong knowledge of Agile, Scrum, and Waterfall methodologies, with proficiency in tools such as JIRA, Confluence, Azure DevOps, Postman, Figma, InVision and Microsoft Office Suite.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sr. Business Systems Analyst
CGI Technologies | Client: PNC Bank
Plano, TX
06.2021 - Current
- I work as a Sr. Business Systems Analyst lead for the Web Banking Application (WBA) project in the retail domain at PNC Bank, and previously worked as a Sr. Business Analyst for the Developer Portal Platform.
- Work closely with the PO and PM to finalize the requirements.
- Created user stories in JIRA based on the requirements.
- Collaborated closely with the UX team to finalize the design for the web application.
- Collaborated with cross-functional partners and Business Systems Analysts to prioritize backlogs.
- Acted as a liaison between business units and technology teams when needed.
- Conducted research on emerging technologies to identify opportunities for improvement.
- Collaborated with cross-functional teams including developers, testers, and designers.
- Resolved escalated support tickets from customers related to application functionality.
- Performed root cause analysis on production incidents to determine corrective actions.
- Analyzed user needs, identified gaps in existing systems, and provided recommendations to improve processes.
Product Owner
PatientPay
Durham, NC
08.2019 - 09.2022
- Worked as a product owner on the design and implementation of the PatientPay solution, which resulted in a 200% increase in patient payments for our clients.
- Heavily involved in onboarding and implementing revenue cycle management for our clients from beginning to end.
- Wrote technical user stories that define the implementation details for specific API endpoints.
- Worked with JitterBit for data integration and normalization.
- Built a modern IVR solution with Twilio to improve our customer experience with logic and AI-based self-service, while reducing the need for agent intervention.
- Integrated with external vendors, such as FullStory and Fiserv.
- Acted as a release manager by defining the scope of releases and making sure we release without any impediments.
- Prepared release notes for the clients after every release.
- Negotiated pricing and terms with existing vendors on behalf of the company.
Senior Business Systems Analyst
Florida Blue - Blue Cross Blue Shield Of Florida
Jacksonville, FL
02.2019 - 08.2019
- Lead a cross-functional team in developing a policy administration platform, enhancing user satisfaction by 80%.
- Maintained a product backlog with well-defined user stories, resulting in on-time releases.
- Lead the scrum team, facilitating progress toward delivery goals, using agile practices.
- Practiced and promoted Agile/Scrum delivery methodology, including managing budgets and schedules for assigned programs/projects.
- Identified dependencies, removed impediments to project progress, identified areas of risk, and developed and implemented complex mitigation plans.
Business Analyst/Software Tester
Infosys Ltd.
Austin, TX
10.2017 - 01.2019
- Worked as a Business Analyst for the Legacy Modernization project for the Department of Family and Protective Services for the state of Texas.
- Conducted requirement-gathering sessions to elicit requirements for modernizing the legacy IMPACT system.
- Analyzed the requirements to understand the business needs of the project, to design optimal solutions, and new features.
- Performed manual testing and maintained documentation on different types of testing, such as positive, negative, functional, regression, sanity, and system testing.
- Wrote Structured Query Language (SQL) queries to check proper data population in the application table and for data verification to perform backend testing against the Oracle Database.
- Organized the test plan during the initial phase of the project, prepared test scripts, created release notes in Application Lifecycle Management (ALM), set up/linked the test lab with the release cycle, executed test cases, and recorded results in ALM.
Business Analyst
Uniconpharma
Edison, NJ
12.2015 - 08.2017
- Collaborated with stakeholders across departments to define requirements for new projects.
- Conducted interviews with subject matter experts to gather information on existing systems and procedures.
- Identified opportunities for cost savings through process automation initiatives.
- Assisted in developing training materials for internal staff on new products or services.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Developed reports using SQL queries to track progress against key performance indicators.
- Gathered feedback from end users regarding usability issues related to applications or systems.
Education
Master of Science - Molecular Science & Nanotechnology
Louisiana Tech University
Ruston, LA08-2015
Bachelor of Science - Chemical Engineering
SRM University
India05-2013
Skills
- Product lifecycle management
- Market research
- Product vision and strategy
- User and UX research
- Data-driven decision making
- Stakeholder communications
- Feature prioritization
- Data analytics
Certification
Certified SAFe 6 Product Owner/Product Manager
Tools:
- JIRA
- Confluence
- Azure DevOps
- Rally
- ServiceNow
- Visio
- Balsamiq
- Lucid
- Postman
References
References available upon request.
Timeline
Sr. Business Systems Analyst
CGI Technologies | Client: PNC Bank
06.2021 - Current
Product Owner
PatientPay
08.2019 - 09.2022
Senior Business Systems Analyst
Florida Blue - Blue Cross Blue Shield Of Florida
02.2019 - 08.2019
Business Analyst/Software Tester
Infosys Ltd.
10.2017 - 01.2019
Business Analyst
Uniconpharma
12.2015 - 08.2017
Master of Science - Molecular Science & Nanotechnology
Louisiana Tech University
Bachelor of Science - Chemical Engineering
SRM University