ERIK L. JOHNSON
Manalapan,USA
Summary
Dynamic Lead Quality Assurance and Business Analyst professional, with over 12 years of experience in QA Testing and project management within the fintech and financial services domains. Proven expertise in executing large-scale software evaluations using Agile and Waterfall methodologies to enhance user experiences and ensuring compliance with regulatory mandates. Successfully led projects, achieving 100% on-time deliverables, & improved operational efficiencies, while managing client engagements to high satisfaction scores. Staying challenged, by gaining and imparting knowledge, while performing at a high level to maintain & expand the Business.
Overview
14
14
years of professional experience
1
1
Certification
Work History
LEAD RISK UAT TEST ENGINEER [Contingent Worker thru Refik]
DEPOSITORY TRUST & CLEARING CORPORATION [DTCC]
06.2024 - Current
- Perform large scale Software Testing of New & Existing Technology to enhance End Users’ experiences within the Fixed Income Clearing Corporation [FICC] Risk division.
- Using Agile & Waterfall QA process techniques to better manage projects to completion.
- Manual Testing of System Modernization Enhancements and Industry Regulation Mandates.
- Utilize onsite & offshore work model offering better communication and collaboration.
- Coordinate with Business Analysts, Application Developers, End Users & Product Owners to develop comprehensive written Test Scopes, Test Plans and Test Scripts.
- Present Test Scopes prior to Testing and Testing Evidence post Testing, to Business Users & Stakeholders to ensure all are in agreement of proposed changes/updates.
- Utilize JIRA for Reporting/Metrics Tracking of Bugs/Defects/Issues/Risks, and ALM to execute Test Scripts and keep organized records of results.
- Ensure Test Data Management is adhered to, in providing the data used in testing results in accurate & relevant result outputs throughout the SDLC.
- Develop a detailed understanding of the product being delivered.
QA TESTER / PROJECT MANAGER / AUDITOR / COMPLIANCE ANALYST
FREELANCER/INDEPENDENT CONTRACTOR
05.2023 - 06.2024
- On-Site and Online Fulfillments for Banking and Retail Audits.
- Utilize State of the Art Mobile Tech Apps for on-site data collections.
- Reporting analytics of on-site task executions in real-time via Android Mobile App, Online portals and Web Browsers.
- Merchandising to gather Retail Intelligence in the Field.
- Provide feedback measurements for Client Brand and Customer Experience[CX].
- Ensure Client office sites and personnel are in Compliance with Corporate and Government Regulatory practices and policies.
- Clients include: uTest, Customer Impact, Ath Power Consulting Corp., Reality Based Group, Bare International, Ipsos, Curion, Apex Focus Group, HS Brands International, eJury, Service Performance Group, Consumer Insight, Clear Evaluations.
- Field, Remote
SOLUTIONS DELIVERY MANAGER / BUSINESS QUALITY ASSURANCE ANALYST
APPLAUSE APP QUALITY INC.
11.2021 - 04.2023
- Own and lead customer engagements implementing SaaS Digital Quality Testing solutions on one of the Company’s biggest Fintech Clients [BBG L.P].
- Developed & Built strong long term customer relationships that enabled my team to become a trusted adviser for the customers’ executives and stakeholders; help customers understand the value of the services provided and how they’ll be successful leveraging Applause across their Digital experience initiatives.
- Provided both engagement and testing strategy leadership to clients, including leading client training, testing scope and knowledge transfer sessions.
- Strategize with client stakeholders to enable Change Management transformation to individual Products by analyzing and testing new technologies; explaining issues found to create a structured process for planning and implementing new ways of operating.
- Draft Business Process Flows, providing ideas to improve the current state.
- Gather testing requirements from clients and translate into actionable testing projects.
- Analyze test data and provide research of coverage from multiple sources including the community of testers, environments, and devices to show maximum value to customers.
- Leverage the Global community testers to form real world Crowdsourcing teams focused on delivering flawless digital experiences for our customers on any device type, across all geographical locations, exceeding customer expectations.
- Ensure customer and project success by creating Delivery Action Plans to manage completion of deliverables, schedules, customer expectations, and meeting milestones.
- Work with internal business partners, Sales, Product Management, Marketing, Engineering, and Community teams to channel client feedback and solutions into future releases of the Applause product suite to manage successful customer engagements.
- Present Executive Business Review [EBR] to customer executives and stakeholders, providing a period review to Validate the value of services provided, and understand customer’s motivations, goals, and initiatives.
- Testing consisted of Manual Functional [Exploratory, Structured, In-Sprint], Automation, Accessibility [A11y], User / Usability Experience [UX], and Localization.
- Pursue areas of Solution expansion within an active customer’s base by reviewing client Account Strategies and identifying gaps in needs for current & future state.
- Leverage QLIK, Salesforce, Monday.com & Google Docs/Sheets to analyze client data.
- Connect to client’s JIRA and Kanban Boards for test workflow results, & status updates.
- Remote
QUALITY ASSURANCE LEAD / BUSINESS ANALYST / SME TESTER
BROADRIDGE FXL SOLUTIONS via ALPHA CONSULTING SVCS
07.2021 - 10.2021
- Alpha Consulting Services Consultant working via Broadridge, directly for a large Wealth Management Financial Institutional Client.
- QA/BA SME successfully defining, developing, and deploying new projects and enhanced functionality; convert to the Broadridge/ADP platform suite of Payment applications that support Cash Management and various Settlement and Clearing Systems [ACH, Wires, Checks, Fx, Money Markets].
- Directly contribute to the creation and execution of QA Test cases, coordinating with Development & Conversion Teams on UAT, SIT and Integration Testing, using Agile.
- Work amongst the QA teams to complete Testing of various Deliverables. To include logging Bug/Defects and working with Development to Fix & perform Re-Tests.
- Use SQL Database to query and verify end-to-end data flows & Test large data sets.
- Created Validation Documents to show proof of Testing & Analysis.
- Use JIRA to receive assigned Test Case stories, communicate Observations, Questions, and Issues. Attach all Validation Documents and update JIRA status.
- Establish and maintain consistent written & verbal Communication with Internal Business Partners [Development, Conversion & Product Teams] regarding FXL’s [Web based Application] project progress, status, and overall Release quality, including discrepancies.
- Help Lead Workflow and Gap Analysis through the entire SDLC process.
- Actively participate in the development and implementation of consistent Testing Methodology and Best practices, ensuring efficiency improvement to the process.
PROJECT MANAGER / QA LEAD TESTER in ETF SOLUTIONS DIVISION
WAVESTONE-US for BNP PARIBAS-US SECURITIES SVCS
01.2021 - 06.2021
- Quickly Learn New Investment Software Platform for ETF Operational Processes.
- Built, Executed, and, Validated UAT & E2E ETF specific Test Cases/Scripts for Temenos Multifonds Global Accounting System Software Platform.
- Created Written Procedures and Process Flows for ETF & Fund Accounting Ops Teams.
- Provided Vision & Direction keeping the Client’s mission progressing forward.
- Test ETF Trade Capture, ONAV & ENAV Generation, Creation of PCF File and Basket.
- Determine root cause of issues & propose process enhancements from findings.
- Track results and KPI Metrics that summarize the findings along with over period trends for operational and senior management reporting.
- Develop new QA processes & procedures as ETF program matures and expands.
- Assist in Automating Manual Testing processes.
- Utilize Power BI [Business Intelligence reports & dashboards] for Data Analysis.
QA TESTING LEAD / PROJECT MGR/ BUSINESS ANALYST / TRADE SUPPORT
JPM CHASE PRIVATE BANK, ASSET WEALTH MGT IPMO
01.2016 - 03.2020
- Develop into SME on specific areas within the Change Mgt Strategic Solutions business.
- Interface with business stakeholders to design and implement enhancements to existing processes and applications, introducing new processes, and, re-engineering.
- Perform Gap/Needs Data Analysis, document issues & risks, budget/cost analysis, & draft business process flows; provide suggestions to improve the current state.
- Define User/Operational Acceptance Test Plans & Cases, for Manual and Automation Testing; coordinating, executing, and communicating results to Project Team.
- Develop and implement Solutions that strengthen Business Operating Models, improve efficiency and controls, using Agile/Scrum/Sprint & Kanban methodologies.
- Provide Implementation support, meeting the requirements of Oversight and Control.
- Trade Support JPM Global Wealth Asset Mgt/Private Banking’s Trading -Desks, Applications & Controls across multi–Business Divisions [PB, IPB, JPMS, CWM].
- Create and Perform Test Scripts, Metrics Reporting & Status Tracking to manage the entire SDLC, providing 100% Ontime Deliverable Signoffs, documenting in JIRA.
- Test new functionalities, and Regulatory Law Rule changes for large scale Capital Markets projects with various financial products and their Market Conventions: Equities, Fixed income, Mutual Funds, OTC Derivatives, and FX related instruments.
- Analyze, Test, & provide Bug/Defect Reports for JPM Digital Wealth Mgt Online/Digital Trading platform & Mobile App [UInvest, Portfolio Builder, Digital Assistant].
- Initiate and Complete Test Escape, Root cause analysis, and, Testing Lessons learned.
- Use Test environments for T+3 to T+2 new settlement systems, and, Test new functionality.
- Insure Corporate Action Events types were processed correctly in client accounts.
- Managed, Trained & Evaluated Offshore staff(5) on Testing Procedures and Knowledge.
- Perform RCSA procedures showing Testing Validation & KPIs are in Legal Compliance.
QA PROJECT LEAD TESTER / BUSINESS ANALYST
BNY MELLON BANK, GLOBAL EXCHANGE TRADED FUNDS
07.2011 - 12.2015
- Sr member on a QA team responsible for defining, planning and execution of Business Analysis & Testing efforts for new/existing clients on the Bank’s ETF platforms.
- Analyze BRD/FRD Spec documents, perform Gap Analysis & develop Test Plans for Functional, Regression, and Performance Testing in a Waterfall environment.
- Supervise and provide subject matter technical guidance to assigned project teams.
- Use Performance monitoring tools [JIRA/ALM/SQL] for Defect Mgt Tracking & Analysis.
- Upload client Indexes, Basket Orders; maintain Fund and Security indicative data.
- Coordinate with DTCC to insure proper clearance and settlement of ETF basket components.
- Presentation of Analysis & Test results to all Stakeholders & Business/Tech Partners.
Education
B.B.A. - Finance and Investments; Minor in Accounting
BERNARD M. BARUCH COLLEGE, C.U.N.Y.
Skills
- Risk management
- UAT testing
- Software testing
- Agile methodologies
- JIRA
- Defect tracking
Certification
FINRA Series 99 Operations Professional.
BUSINESS SKILLS: CERTIFICATIONS/LICENSES/ SYSTEMS & FINANCIAL KNOWLEDGE:
- Software/PC/Systems/Apps: MS Office Suite 365, JIRA, Microfocus ALM, DTCC Risk Mgt LaunchPad, Bloomberg Suite: Terminal Connect & Mobile App, Salesforce, Broadridge FXL Web & Desktop Applications, Temenos Multifonds Global Accounting System, EPIC, SunGard/FIS/Invest One, Tick42 Software [Investor Tools/Connect/Hibiscus], Advent Geneva, Kondor+, SGA Portfolio system, Cucumber, QLIK, ITW [Applause] Platform, Google Sheets/Docs, Monday.com, uTest Platform, Linux, Missions App & Scanner, GoSpot Check, GPS Verifier, Presto Shopper, Intuit TurboTax Home & Business.
- Securities, Accounts & Process Knowledge: Global and Domestic: Equities (Long, Short, Derivative), Fixed Income, Treasury Secs, MBS/ABS, Futures, OTC Derivatives, Foreign/Forward Exchange Contracts [FX], Repo/Reverse Repo Agreements, Exchange Traded Funds [ETFs], NAV Calculations (Mutual Funds & Hedge Funds), Private Equity, Master-Feeder Funds (On/Off Shore), Commingled Funds, Fund of Funds, Composite Accounts, Tax Lot Accounting, Global Tax Reclaims [Relief at Source & Net Pay], Agile & Waterfall methodologies, SDLC, JSON Files, Corporate Action Events, Cash Management.
- Software Testing Methods: Attention to Detail in all the following: Regression, Functional, Automated, Integrated Functional, & Performance, In-Sprint, End to End [E2E], User Acceptance [UAT], Operational Acceptance [OAT], Remediation, Smoke, User Experience [UX], Accessibility [A11y], Payment, Black Box, Sanity, Stress, Shift Left, Localization, Artificial Intelligence [AI], Customer Journey [CX], Crowdsourced, Quick Confidence [QCT], Roaming.
- Remote/WFH Set-up: Dedicated office space with High-Speed Internet access.
Timeline
LEAD RISK UAT TEST ENGINEER [Contingent Worker thru Refik]
DEPOSITORY TRUST & CLEARING CORPORATION [DTCC]
06.2024 - Current
QA TESTER / PROJECT MANAGER / AUDITOR / COMPLIANCE ANALYST
FREELANCER/INDEPENDENT CONTRACTOR
05.2023 - 06.2024
SOLUTIONS DELIVERY MANAGER / BUSINESS QUALITY ASSURANCE ANALYST
APPLAUSE APP QUALITY INC.
11.2021 - 04.2023
QUALITY ASSURANCE LEAD / BUSINESS ANALYST / SME TESTER
BROADRIDGE FXL SOLUTIONS via ALPHA CONSULTING SVCS
07.2021 - 10.2021
PROJECT MANAGER / QA LEAD TESTER in ETF SOLUTIONS DIVISION
WAVESTONE-US for BNP PARIBAS-US SECURITIES SVCS
01.2021 - 06.2021
QA TESTING LEAD / PROJECT MGR/ BUSINESS ANALYST / TRADE SUPPORT
JPM CHASE PRIVATE BANK, ASSET WEALTH MGT IPMO
01.2016 - 03.2020
QA PROJECT LEAD TESTER / BUSINESS ANALYST
BNY MELLON BANK, GLOBAL EXCHANGE TRADED FUNDS
07.2011 - 12.2015
B.B.A. - Finance and Investments; Minor in Accounting
BERNARD M. BARUCH COLLEGE, C.U.N.Y.