Jennifer Cowerd
Broken Arrow,OK
Summary
Grocery Manager with extensive experience at Reasors, excelling in operational efficiency and inventory management. Proven track record in enhancing guest satisfaction through effective merchandising strategies and promotional planning. Adept at driving stock control initiatives, resulting in improved product availability and customer engagement. Passionate about optimizing store performance across multiple departments.
Overview
14
14
years of professional experience
Work History
Operational Excellence Team Leader
Reasors
Broken Arrow
03.2012 - 04.2026
- Led team in daily operations, ensuring adherence to company standards and policies.
- Trained new staff on operational procedures and safety protocols.
- Streamlined inventory management processes, improving efficiency and accuracy.
- Coordinated schedules and workflow to optimize team performance.
- Resolved customer inquiries and complaints, enhancing service quality.
- Fostered a collaborative work environment to boost morale and productivity.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Skills
Operational efficiency
Merchandising strategies
Promotional planning
Stock control
Guest satisfaction
Inventory management
Problem-solving
Team motivation
Timeline
Operational Excellence Team Leader
Reasors
03.2012 - 04.2026