Jennifer Crane
Washington,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
25
25
years of professional experience
Work History
Senior Customer Service Representative
BOREALIS COMPOUNDS
06.2022 - Current
- Enter customer orders, purchase orders, and issue shipping documents and invoices in SAP and SAP Fiori
- Participated in new SAP 4/Hana implementation by being part of the transition team. Collaborated with various teams by performing cross stream testing and assisted with training colleagues on the new platform
- Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Collaborate with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
- Key User for SAP 4/Hana for customer service related functions
Office Manager
Washington Animal Hospital
03.2008 - 06.2022
- Perform day to day receptionist duties including answering phones, making appointments, taking messages for the doctor, being the intermediary between doctors and clients, filling prescriptions, processing payments, generating invoices
- Balancing cash drawer at the end of the day
- Maintain relationships with outside vendors and sales representatives
- Generate and mail monthly statements
- Create, place and receive purchase orders based on inventory needs of the hospital
- Assist with animal restraint and animal care when needed
Customer Service Coordinator
Borealis Compounds LLC
03.2001 - 03.2008
- Worked as the export customer service coordinator
- Entered orders into SAP ordering system
- Maintained contact with customers and agents in various countries regarding orders
- Booked overseas shipments and shipment from plant to dock
- Maintained detailed order log and files of all orders placed
- Assisted with yearly inventory of products throughout the plant
Education
High School Diploma -
Bangor Area High School
Bangor, PA06-1999
Skills
- SAP 4Hana/SAP Fiori
- Microsoft Office Suite
- System implementation
- Document control
- Order processing
- Order fulfillment
- Customer relationship management (CRM)
- Staff education and training
Additional Information
Authorized to work in the US for any employer
Timeline
Senior Customer Service Representative
BOREALIS COMPOUNDS
06.2022 - Current
Office Manager
Washington Animal Hospital
03.2008 - 06.2022
Customer Service Coordinator
Borealis Compounds LLC
03.2001 - 03.2008
High School Diploma -
Bangor Area High School