Accomplished 911 Communications Supervisor with a proven track record at Franklin County Sheriff's Office and Roanoke City E-911, enhancing emergency response times and fostering team collaboration. Expert in critical decision-making and emergency management, significantly boosting operational efficiency and staff development. Skilled in radio communications and computer-aided dispatching, demonstrating exceptional multitasking abilities and a commitment to public safety.
Hi, I’m
Jennifer Creighton
Rocky Mount,VA
Summary
Overview
22
years of professional experience
1
Certification
Work History
Franklin County Sheriff's Office
911 Communications Supervisor
2019.05 - Current (5 years & 4 months)
Job overview
- Established a culture of continuous learning through professional development opportunities for staff members.
- Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
- Cultivated strong working relationships with external agencies such as local hospitals, utilities providers, and transportation services for seamless coordination during emergencies.
- Boosted team morale through regular performance evaluations and constructive feedback sessions.
- Supervises E-911 communications personnel in the dispatching of Police, Fire, EMS, Animal Control and Public Works equipment and persons in response to emergent and non-emergent situations.
- Disseminates information to the general public and emergency services.
- Oversees the operation of assigned shifts as needed.
- Contributed to community outreach through social media outlets.
- Assists in the training of new employees.
Roanoke City E-911 Center
911 Communications Supervisor
2009.11 - 2019.05 (9 years & 6 months)
Job overview
- Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
- Cultivated strong working relationships with external agencies such as local hospitals, utilities providers, and transportation services for seamless coordination during emergencies.
- Boosted team morale through regular performance evaluations and constructive feedback sessions.
- Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance.
- Coordinated resource allocation during large-scale events or disasters, ensuring efficient utilization of available assets.
- Oversees the operation of assigned shifts. Monitors and evaluates the performance of the Communications Personnel.
- Assures that all members of their shift understand policy changes and general updates.
- Reviews tapes to reference complaints or for other general information.
- Serves as the liaison to the Communications management staff.
- Investigates internal complaints and makes recommendations for corrective action.
Food Lion
Assistant Customer Service Manager
2006.06 - 2009.11 (3 years & 5 months)
Job overview
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted in training new hires on company policies, procedures, and software systems to ensure seamless integration into the team.
- Coordinated staff schedules to maintain optimal coverage during peak service hours.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Managed challenging situations involving dissatisfied customers with diplomacy while maintaining professionalism under pressure.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responsible for assisting the store team to build sales and achieve sales goals and for maintaining standards according to the Front End Standard Practice Manual.
- Proper completion and maintenance of all store office functions and the training of Front End Sales Assistants on customer service procedures and sales office accountability.
Winn-Dixie
Bookkeeper
2002.08 - 2005.05 (2 years & 9 months)
Job overview
- Maintained and processed invoices, deposits, and money logs.
- Demonstrate and role model exceptional customer service exceeding customer expectations; ensure team members greet, assist, provide efficient service and thank customers in a prompt, courteous, friendly and business-like manner in order to promote the company image as a service-oriented operation.
- Oversee and ensure prompt, efficient and accurate check-out of customers.
- Address customer issues/complaints and resolve to full satisfaction of customer, within company guidelines while maintaining composure and professionalism.
- Ensure the front end, exterior and parking lot is well maintained and meets or exceeds company standards for appearance.
- Ensure adherence to alcohol and tobacco products “sales-to-minors,” anti-money laundering policy, WIC and other federal and state regulated activities/programs.
- Manage operations and security of company assets including all cash office procedures.
- Attend and participate in weekly meetings to discuss departments’ progress, financial results, recommendations and training enhancements.
Education
Liberty University Lynchburg
No Degree
University Overview
William Byrd High School Vinton
High School Diploma
06.2002
University Overview
Skills
- Radio Communications
- Emergency Management
- Critical Decision-Making
- Call Center Operations
- Teamwork and Collaboration
- Multitasking Abilities
- Computer Skills
- Computer-aided dispatching
- NCIC Database
- Public Safety Telecommunicator (PST)
- Incident Command
- Emergency Medical Dispatch (EMD)
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- APCO Instructor for PST1 & CTO
- APCO Communications Supervisor
- Level A VCIN/NCIC Operator
- APCO Crisis Negotiations for Telecommunicators
- DCJS Basic Dispatcher Academy
- NIMS 100, 200, 300 & 700
- CPR
Awards
Awards
- Communications Officer of the Year 2021 - Franklin County Sheriff's Office
- Stork Award June 2020 - APCO EMD
- Letter of Commendation August 2014 - Roanoke City E-911
- Public Safety Telecommunicator of the Year 2013 - Roanoke City E-911
- Food Lion Employee of the Month January 2009
Accomplishments
Accomplishments
- From September 2017 to June 2018: I was the lead of a small group of co-workers who were placed in charge of obtaining our APCO Training Program Certification (aka APCO P33) for the Roanoke City E-911 Center. The APCO Project 33 Agency Training Program Certification is a formal mechanism for public safety agencies to certify their training programs as meeting APCO American National Standards (ANS). The primary objective of the Agency Training Program Certification is to advance the training and professional development of public safety communications officials through the certification of an agency’s training program.
Timeline
911 Communications Supervisor
Franklin County Sheriff's Office
2019.05 - Current (5 years & 4 months)
911 Communications Supervisor
Roanoke City E-911 Center
2009.11 - 2019.05 (9 years & 6 months)
Assistant Customer Service Manager
Food Lion
2006.06 - 2009.11 (3 years & 5 months)
Bookkeeper
Winn-Dixie
2002.08 - 2005.05 (2 years & 9 months)
Liberty University
No Degree
William Byrd High School
High School Diploma
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- APCO Instructor for PST1 & CTO
- APCO Communications Supervisor
- Level A VCIN/NCIC Operator
- APCO Crisis Negotiations for Telecommunicators
- DCJS Basic Dispatcher Academy
- NIMS 100, 200, 300 & 700
- CPR
Similar Profiles
Allyson HolmesAllyson Holmes
Franklin County Deputy Sheriff at Franklin County Sheriff's OfficeFranklin County Deputy Sheriff at Franklin County Sheriff's Office
Dwayne WoodsDwayne Woods
Deputy Sheriff Sergeant at Franklin County Sheriff's OfficeDeputy Sheriff Sergeant at Franklin County Sheriff's Office
Sven JohnsonSven Johnson
Corrections Officer at Franklin County Sheriff's OfficeCorrections Officer at Franklin County Sheriff's Office