LAWRENCE J. SWANSON III
ROCKY MOUNT,VA
Summary
Offering excellent interpersonal skills and passion for customer service, eager to learn and grow in dynamic environment. Brings willingness to quickly adopt new knowledge and technical skills, including call management systems and CRM software. Ready to use and develop strong communication and problem-solving skills in CS role.
Overview
2026
2026
years of professional experience
Work History
Pest Control Technician/Salesperson
Four Seasons Pest Control
Danville, VA
06.2024 - 10.2025
- Conducted thorough inspections to identify pest infestations and potential entry points.
- Applied appropriate pesticides and treatments according to safety regulations and protocols.
- Assisted clients with pest prevention strategies and maintenance recommendations.
- Maintained accurate records of services performed and client communications.
- Collaborated with team members to ensure efficient service delivery and customer satisfaction.
- Educated customers on pest control methods and the importance of proactive measures.
- Applied pesticides to inside and outside of10-15 structures a day, utilizing company protocols.
Call Rep Training
The Results Company
Collinsville, Virginia
2018 - 2019
- We were educated on programs, policy and the demeanor of a Call Representative during 2 week training.
- 2 weeks of training.
- Managed inbound calls, addressing customer inquiries and resolving issues efficiently.
- Documented customer interactions accurately in CRM system to ensure seamless follow-up.
- Developed strong understanding of products and services to provide informed support to customers.
Paint Booth Operator/Sander
Plygem
Rocky Mount, VA
01.2017 - 06.2018
- Worked with partner/co-worker; Sanded, Repaired, and Painted wooden jambs and wooden frames for doors and window trim.
- Conducted quality inspections on painted products to maintain high standards.
- Maintained cleanliness and organization of paint booth area for safety compliance.
- Operated paint booth equipment to ensure consistent application of finishes.
Combo Muller
Plygem
Rocky Mount, Virginia
09.2016 - 01.2017
- Worked with 1 partner/co-worker to put medium and small windows together in order to make large combo windows.
- Collaborated with team members to maintain a clean and safe working environment.
- Conducted routine equipment inspections to identify maintenance needs promptly.
Education
High School Diploma -
Franklin County High School
Rocky Mount, VA05.2015
Skills
- Assembly Line Skills
- -Laying Glass
- Glazing
- Customer correspondence
- Scanning
- Palletizing
- Troubleshooting Programs Knowledge
- Proper Tone/ Communication
- 50 Words per min typing
- VAST Computer Knowledge and skills
- Goal oriented
- Customer service
Timeline
Pest Control Technician/Salesperson
Four Seasons Pest Control
06.2024 - 10.2025
Paint Booth Operator/Sander
Plygem
01.2017 - 06.2018
Combo Muller
Plygem
09.2016 - 01.2017
Call Rep Training
The Results Company
2018 - 2019
High School Diploma -
Franklin County High School