Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Crowley

Niles,MI

Summary

Seasoned hospitality expert and retail manager with over 25 years of experience in high-volume food service, front-of-house operations, and team leadership. Skilled in POS systems, multi-tasking, customer satisfaction, staff training, resolving conflicts, and maintaining a positive attitude under pressure while leading teams to exceed guest expectations in a clean, safe and organized environment. Ready to apply exceptional work ethic, flexibility, and member-first service in any Costco warehouse role.

Overview

27
27
years of professional experience

Work History

Retail Manager

The Conch Republic Grill
01.2025 - 06.2025
  • Oversaw retail department operations in high volume restaurant, including scheduling, cash management, and inventory levels.
  • Enhanced store appearance by keeping things adequately stocked and organized, maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Improved customer satisfaction through proactive engagement and attentive service.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Trained and developed new employees for ease of transition into team.
  • Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.

Server, Bartender & Shift Manager

Wings Etc. Grill & Pub
11.1998 - 12.2024
  • Demonstrated strong multitasking skills by managing bar rail and/or multiple tables simultaneously during peak hours while maintaining accuracy, efficiency and friendly demeanor without compromising service and quality.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.
  • Worked with a variety of POS systems to place orders, process cash and credit card transactions, apply discounts and run reports.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Trained and mentored new hires on POS systems, safety standards, beverage service, and upselling techniques.
  • Helped lead front-of-house team during peak service assisting in multiple departments ensuring top-tier customer service and guest satisfaction.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained compliance with sanitation, alcohol service laws, and company policies.

Education

High School Diploma -

Northridge High School
Middlebury, IN
06-1995

Skills

  • Customer service excellence and conflict resolution
  • Inventory management and merchandising
  • POS systems, retail sales and food operations
  • Multitasking, adaptability & self starting
  • Punctuality, reliability & full availability

Timeline

Retail Manager

The Conch Republic Grill
01.2025 - 06.2025

Server, Bartender & Shift Manager

Wings Etc. Grill & Pub
11.1998 - 12.2024

High School Diploma -

Northridge High School

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