M'Lisa Newell
La Jolla,CA
Summary
Results-driven Retail Store Manager with proven success leading high-performing teams, driving sales growth, and managing all aspects of store operations. Experienced in thrift, boutique, and high-end retail environments, blending strong business acumen with a passion for customer experience and community engagement. Skilled in inventory management, merchandising, and staff development, with a track record of exceeding KPIs and optimizing operational efficiency.
Retail professional equipped with comprehensive management experience and keen focus on operational excellence. Known for fostering collaborative team environments and consistently achieving sales targets. Adaptable and reliable with skills in staff training and customer service.
Overview
26
26
years of professional experience
Work History
Retail Manager
Bridge Thrift
Eagle Rock, CA
01.2024 - Current
- Lead daily operations for a high-volume, community-focused thrift store, managing a team of staff and volunteers to consistently meet or exceed sales goals.
- Manage the schedule for all team members of the Retail Department.
- Train and Coach the team in customer service and loss prevention, improving customer satisfaction.
- Work alongside the production manager to bring a focused goal across departments.
- Manage recruiting and hiring for the Retail Department, upholding the mission and values of the company.
- My contributions led to increased monthly sales over a 12-month period, bringing our sales up $30,000 in a month from one year to the next through strategic merchandising, optimized store layout, and excellent team customer service.
Barista
Indian River Coffee Co.
Melbourne, FL
09.2000 - 06.2026
- Crafted high-quality espresso beverages to enhance customer satisfaction.
- Managed daily inventory of coffee beans and supplies to ensure operational efficiency.
- Trained new baristas in beverage preparation and customer service techniques.
- Maintained cleanliness and organization of workstations to comply with health standards.
- Opened and closed registers
- Provided Excellent Customer Service
Store Manager
Revival Boutique & Thrift
Pasadena, CA
09.2020 - 12.2023
- Directed all aspects of store operations, balancing curated boutique styling with thrift store accessibility.
- Managed recruitment, training, and scheduling for a team of employees and volunteers, fostering a positive and mission-driven culture.
- Built local business and nonprofit partnerships to secure high-quality donations and strengthen community ties.
- Developed store events and seasonal promotions to drive traffic and engagement.
- My contributions led to stabilizing a business that was initially struggling.
Retail Associate
Anthropologie
Glendale, CA
09.2019 - 03.2020
- Delivered exceptional customer service in a fast-paced, fashion-forward retail environment, consistently meeting and exceeding personal sales goals.
- Provided styling advice and product recommendations, contributing to increased average transaction value.
- Maintained visual merchandising standards in alignment with brand guidelines for an elevated customer experience.
Creative Director
Central Life Church
Cocoa, FL
01.2007 - 07.2019
- Oversaw specific elements of weekend services and special events across three campuses to include music, service order, video, teaching slides, graphics, and special elements.
- Communicated weekly to paid staff and volunteers through email, phone, and text.
- Led and directed design and production teams for special event projects, production flow, designing of environments, catering, and musical elements.
- Managed the creative budget and updated monthly expenses.
- Administrated and led the music and production teams for two campuses.
- Performed and directed on stage.
- My contributions led to a thriving team of musicians and leaders across three different campuses.
Education
High School Diploma -
Satellite High
Satellite Beach, FL2 year ministry school - undefined
SoCal SSM
Skills
- Retail Store Leadership & Team Development
- Customer Service Excellence & Conflict Resolution
- Communication
- Customer service
- Time management
- Creative thinking
- Team Development
- POS Systems & Retail Software (Korona, Lightspeed, ThriftTrac, etc)
- Store operations
- Cash management
- Staff management
- Team Training
- Leadership development
- Team training and development
- Teamwork and collaboration
- Decision-making
- Effective leader
- Scheduling
- Staff training/development
Timeline
Retail Manager
Bridge Thrift
01.2024 - Current
Store Manager
Revival Boutique & Thrift
09.2020 - 12.2023
Retail Associate
Anthropologie
09.2019 - 03.2020
Creative Director
Central Life Church
01.2007 - 07.2019
Barista
Indian River Coffee Co.
09.2000 - 06.2026
2 year ministry school - undefined
SoCal SSM
High School Diploma -
Satellite High