Tonya Dailey Hilsabeck
Yakima
Summary
Responsive team leader with strong sales background combined with motivational and encouraging style. Talented trainer, problem-solver and planner takes on routine and complex job functions to promote business success. Well-organized and proactive retail professional with good communication skills and positive attitude.
Overview
22
22
years of professional experience
Work History
Retail manager
College Mart
Yakima
10.2020 - Current
- Oversaw daily store operations and ensured compliance with company policies.
- Managed staff scheduling and coordinated training for new employees.
- Implemented visual merchandising standards to enhance product presentation.
- Developed customer service protocols to improve shopper experience.
- Conducted regular inventory audits to maintain stock accuracy and organization.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Retail manager
7-Eleven
Yakima
06.2015 - 10.2020
- Excellent customer service worked on deliveries did pay roll
Warehouse
Bbsi
Yakima
03.2004 - 08.2015
- Worked with apples cherries pears worked on the line
Skills
- Shift management
- Sales
- Leadership
- Communication skills
- Pricing
- Retail management
- Training & development
- Team management
- Cash handling
- Retail sales
- Cash register
- Customer service
- Merchandising
- Management
- Store management
- Inventory management
- Staff training
- Team leadership
Timeline
Retail manager
College Mart
10.2020 - Current
Retail manager
7-Eleven
06.2015 - 10.2020
Warehouse
Bbsi
03.2004 - 08.2015