Samarria Ross
Washington,DC
Summary
Dynamic and results-driven manager with a proven track record in building and motivating high-performing teams. Expertise in fostering a collaborative company culture that encourages open communication, enabling team members to voice questions and concerns while contributing innovative ideas that drive organizational growth. Open to relocation opportunities across the U.S. and fully authorized to work for any employer.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Retail Store Manager
Claire's
06.2022 - Current
- Develop the store strategies to raise customers’ pool, expand store traffic and optimize profitability. Meet sales goals by training, motivating, mentoring and providing feedback to sales staff. Ensure high levels of customer satisfaction through excellent service. Complete store administration and ensure compliance with policies and procedures. Maintain outstanding store condition and visual merchandising standards. Report on buying trends, customer needs, profits etc.
Fixed Route Operations Supervisor (Temp)
WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY (TRANSDEV)
05.2018 - 04.2020
- Ensured that public timetables/schedules, pre-trip vehicle inspections, customer service issues, and vehicle availability meet the demand for passenger trips. Also, monitored the driver's performance to adhere to rules/regulations, and training. Successfully decreased the volume of complaints by providing additional training for staff. Recommend service improvements to maintain and increase ridership.
Emergency Dispatcher Supervisor
The Automobile Club of Southern California
09.2016 - 01.2018
- Used IRIS software to input information from emergency calls into the system with exceptional detail and accuracy. Dispatched Drivers daily for emergency roadside assistance, utilizing all federal, state, and local rules/ regulations. Calmly communicated accurate information to colleagues and EMS personnel during crises. Communicated company policies and procedures to drivers and monitored performance against company standards.
Retail Assistant Manager
Goodwill Southern California
02.2015 - 08.2016
- Worked closely with the store manager to formulate and build the store brand. Directed and supervised employees engaged in sales, inventory-taking, and reconciling cash receipts. Contributed to merchandising ideas at team sales meetings to increase sales. Addressed customer inquiries and resolved complaints. Trained staff to deliver outstanding customer service.
Bus Operator/ Route Instructor
Washington Metro Transit Authority
09.2002 - 03.2013
- Performed a thorough visual safety check of the bus driven daily. Transported passengers between designated bus stops along fixed routes while complying with traffic rules and regulations. Ensured great customer service to the passengers, while providing a smooth and safe ride. Assisted passengers with wheelchairs and other transport vehicles by securing them to the safety restraint system in the bus anterior, while monitoring the safety of all passengers.
Education
Associate's degree - Business Management
Strayer University
Washington, DC01.2010
Skills
- Store Management Experience
- Cash handling
- Retail management
- Sales
- Supervising experience
- Payroll
- Operations management
- Cash management
- Microsoft Office
- P&L Management
- Leadership
- Computer proficient
- Merchandising
- Inventory control
- Social media management
- Customer Service
- Organizational skills
- Excellent time management skills
- Team development
- Strategic Planning
- Store management
- Results-oriented
- Branding
- Client-focused
- Recruiting
- Customer service
- Communication skills
- Shift management
- Profit & loss
- Marketing
- Strong multi-tasking
Certification
- Driver's License
- CDL B
Timeline
Retail Store Manager
Claire's
06.2022 - Current
Fixed Route Operations Supervisor (Temp)
WASHINGTON METROPOLITAN AREA TRANSIT AUTHORITY (TRANSDEV)
05.2018 - 04.2020
Emergency Dispatcher Supervisor
The Automobile Club of Southern California
09.2016 - 01.2018
Retail Assistant Manager
Goodwill Southern California
02.2015 - 08.2016
Bus Operator/ Route Instructor
Washington Metro Transit Authority
09.2002 - 03.2013
Associate's degree - Business Management
Strayer University