ABDUL BARI
Houston,TX
Summary
Friendly Retail Sales Representative recognized for exceeding performance benchmarks and creating impactful merchandise displays. Engaged management professional with proven success in supervising teams and achieving sales goals through employee coaching and performance monitoring. Seasoned Store Manager proficient in training staff on customer service etiquette and managing all aspects of retail operations.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Retail Store Manager
Mile High Smoke Shop
Houston, TX
03.2026 - Current
- Oversaw daily store operations, ensuring smooth opening, closing, and cash reconciliation procedures.
- Trained associates on sales floor standards, product knowledge, and customer service expectations.
- Managed inventory controls, restocking merchandise and reducing stock discrepancies through accurate receiving and counts.
- Enforced age-verification and compliance procedures for regulated product sales.
- Resolved customer concerns professionally, preserving satisfaction and repeat business.
- Merchandised product displays to improve visibility, organization, and sales presentation.
- Monitored POS transactions and drawer balances to maintain accurate financial accountability.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Submitted orders for new inventory.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Retail Sales Manager
Metro by T-Mobile
Houston, Texas
04.2025 - 07.2025
- Managed daily retail operations, ensuring compliance with company policies and enhancing customer satisfaction through effective service delivery.
- Trained and mentored sales associates, cultivating teamwork that led to improved engagement and performance.
- Managed daily retail operations, ensuring compliance with company policies and delivering exceptional customer service that enhanced satisfaction.
- Maintained in-depth knowledge of products, services, and pricing to provide accurate and informed customer assistance.
- Analyzed sales trends using POS software to inform inventory management decisions, optimizing stock levels to meet customer demand.
- Supervised employees during sales activities to improve performance.
- Ensured accurate record keeping of daily transactions including cash handling procedures.
- Created and maintained an organized and efficient work environment.
Mobile Sales Expert
AT&T Corporation
Houston, TX
11.2024 - 03.2025
- Delivered exceptional customer service by providing expert product knowledge and troubleshooting assistance for mobile devices.
- Collaborated with team members to enhance sales environment, boosting customer engagement through tailored recommendations and solutions.
- Assisted customers with setting up their mobile devices for optimal use and performance.
- Maintained up-to-date knowledge of industry trends and new technology releases, sharing insights during team meetings to refine sales tactics.
- Collaborated with team members to create a dynamic sales environment, improving customer engagement through tailored recommendations and solutions.
- Maintained up-to-date knowledge of industry trends and new technology releases, contributing valuable insights during team meetings to improve sales tactics.
- Ensured compliance with company policies and regulatory standards in all customer interactions, fostering a trustworthy shopping experience in a fast-paced retail environment.
- Monitored and analyzed sales metrics and KPIs, identifying improvement areas and opportunities for increased success.
Retail Sales Manager
Cricket Wireless LLC.
Houston, TX
03.2024 - 11.2024
- Developed sales strategies that enhanced profitability.
- Conducted inventory checks to maintain accurate product counts.
- Developed plans for increasing customer loyalty programs.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Monitored employee performance and provided feedback to improve productivity.
- Taught junior employees proactive strategies to meet operational and sales goals.
- Created plans to strengthen customer loyalty programs.
- Maintained a clean work environment to promote safety standards.
Retail Sales Representative
Metro by T-Mobile
US, TX
08.2023 - 02.2024
- Adapted selling approach based on individual customer needs for a tailored shopping experience that encouraged loyalty.
- Monitored competitors' offerings to provide relevant comparisons, enhancing customer confidence in purchase decisions.
- Maintained awareness of competitors' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Handled complex transactions, including returns and exchanges, with efficiency and accuracy to maintain customer satisfaction.
- Managed cash register transactions accurately, keeping track of sales records and maintaining financial integrity.
- Maximized revenue potential during high-traffic periods by effectively managing multiple customer interactions simultaneously.
- Resolved customer complaints with empathy, ensuring timely resolutions that strengthened brand loyalty.
- Employed persuasive communication to guide undecided customers toward confident purchases, boosting sales conversions.
Cashier
Burlington
Houston, TX
06.2023 - 08.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Resolved customer complaints to enhance customer satisfaction and uphold company standards.
- Operated cash register and POS system, efficiently processing payments by cash, check, and credit card.
- Welcomed customers, offering assistance to help find store items.
- Assisted with various tasks delegated by management.
- Answered customer inquiries and provided accurate store information to assist customers.
Education
High School Diploma -
Hastings High School
TX06-2023
Skills
- Customer service
- Retail operations
- Inventory management
- Account management
- Sales growth
- Sales team leadership
- Cash management
- Cash register operations
- Numerical skills
- Shift scheduling
- Employee scheduling
- Hiring and training
- Excellent verbal communication
- Customer engagement
- Problem solving
- Decision making skill
- Multi-task management
- Strong multitasking
- Computer literate
- POS system operation
- Mathematical strengths
- Money handling
- Order taking
- Purchase recommendations
- Product sales
- Effective multitasking
- Brand awareness
- Professional appearance
- Sales performance
- First Aid/CPR Certified
- Money handling
- Shift management
- Question responses
- Staff scheduling
- Recruitment training
LANGUAGES
Urdu - Native
English - Native
Spanish - Fluent
Timeline
Retail Store Manager
Mile High Smoke Shop
03.2026 - Current
Retail Sales Manager
Metro by T-Mobile
04.2025 - 07.2025
Mobile Sales Expert
AT&T Corporation
11.2024 - 03.2025
Retail Sales Manager
Cricket Wireless LLC.
03.2024 - 11.2024
Retail Sales Representative
Metro by T-Mobile
08.2023 - 02.2024
Cashier
Burlington
06.2023 - 08.2023
High School Diploma -
Hastings High School