Jennifer Croyle
Newport,PA
Summary
Seasoned professional with a robust background in social work and education, notably at Harrisburg Area Community College. Excelled in case management and client advocacy, achieving significant progress in client support and resource coordination. Demonstrated exceptional relationship-building skills and a keen ability to connect individuals with community resources, ensuring a 100% case follow-up rate.
Overview
31
31
years of professional experience
Work History
Coordinator/Facilitator, KEYS Student Services
Harrisburg Area Community College
Harrisburg, PA
03.2016 - 11.2024
- Assisted and advocated for clients obtaining financial resources and government entitlements.
- Maintained accurate records of client progress and interactions according to agency standards.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Maintained lists of resources helpful to clients.
- Monitored both academic and personal progress through monthly meetings.
Clerical Assistant
Rufus Brubaker Refrigeration
Manheim, PA
08.2010 - 03.2016
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Assisted with special projects as needed by management team.
Paraeducator, Special Education
Warwick School District
Lititz, PA
08.2004 - 07.2010
- Managed class of special education students in absence of lead teacher.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Developed assignments for pupils to apply learning.
Social Work Assistant
Lancaster-Lebanon IU 13
Lancaster, PA
01.2000 - 03.2001
- Conducted home visits to assess client needs and provide follow-up care.
- Connected individuals with relevant community resources and coordinated referrals.
Social Worker Case Manager
Lancaster Employment and Training Agency
Lancaster, PA
05.1994 - 01.2000
- Monitored client progress through regular follow-up contacts in office and at training program site.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
Education
Bachelor of Arts - Psychology / Sociology
Millersville University of Pennsylvania
Millersville, PA05-1992
Skills
- Case management
- Resource coordination
- Data entry
- Client advocacy
- Record keeping
- Community outreach
- Relationship building
- Progress monitoring
Timeline
Coordinator/Facilitator, KEYS Student Services
Harrisburg Area Community College
03.2016 - 11.2024
Clerical Assistant
Rufus Brubaker Refrigeration
08.2010 - 03.2016
Paraeducator, Special Education
Warwick School District
08.2004 - 07.2010
Social Work Assistant
Lancaster-Lebanon IU 13
01.2000 - 03.2001
Social Worker Case Manager
Lancaster Employment and Training Agency
05.1994 - 01.2000
Bachelor of Arts - Psychology / Sociology
Millersville University of Pennsylvania
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