Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Cruz

Homestead,FL

Summary

Organized and dedicated with a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Claim Adjuster

Assurant/American Express
06.2022 - Current
  • Coordinated benefits while applying applicable deductibles, co-insurance and out-of-pocket costs.
  • Reviewed, evaluated and adjusted claims to promote fair and prompt settlement.
  • Gathered information from various third parties to determine claim acceptability.
  • Negotiated and settled claims according to information presented through reports, research and data verification.
  • Investigated questionable claims to determine payment authorization.

Real Estate Agent

Lokation Real Estate
01.2020 - Current
  • Maximized market share by working with clients and building relationships.
  • Oversaw and negotiated offers for real estate purchases on clients' behalf.
  • Coordinated appointments with prospective buyers to showcase houses and plots.
  • Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
  • Pushed through objectives, persuading clients to purchase by applying advanced sales techniques.
  • Managed real estate transactions from initiation to closing.

Administrative Assistant

Downrite Engineering Corporation
01.2015 - 01.2020
  • Maintained accurate department and customer records.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Paraprofessional Educator

Gilbert L Porter Elementary
10.2006 - 08.2014
  • Utilized curriculum with life-based approach.
  • Provided classroom support throughout planned instruction and individual lessons.
  • Organized student performance and enrichment activities to facilitate learning.
  • Monitored students in class, hallways and cafeteria to enforce school rules.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.
  • Kept over 20 students safe in classroom and outside environments.
  • Graded assignments and tests and documented results into filing systems.
  • Evaluated individual student needs and assessed academic and social situations to address challenges and goals.

Education

Associate of Arts - Special Education

Miami Dade College
Miami, FL

Skills

    • Insurance Policy Coverage Knowledge
    • Legal Proceedings Knowledge
    • Claims Processing
      • Student Engagement
      • Classroom Instruction
      • Schedule Coordination

Timeline

Claim Adjuster

Assurant/American Express
06.2022 - Current

Real Estate Agent

Lokation Real Estate
01.2020 - Current

Administrative Assistant

Downrite Engineering Corporation
01.2015 - 01.2020

Paraprofessional Educator

Gilbert L Porter Elementary
10.2006 - 08.2014

Associate of Arts - Special Education

Miami Dade College

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Jennifer Cruz