Jennifer Cruz
Jacksonville Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Unit Secretary
Piedmont Columbus Regional
03.2023 - 01.2024
- Managing medical records and promptly scheduling appointments.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations.
- Managed incoming calls and directed to appropriate department.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Streamlined unit operations by maintaining organized filing system for easy access to patient information.
- Processed patient bills and payments, double checking information for accuracy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Ensured accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
Assistant Store Manager
The Children's Place
04.2021 - 12.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
Office Administrative Assistant
Mch Construction
03.2018 - 11.2020
- Streamlined office processes by implementing efficient filing and organizational systems.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Inventoried audits of paperwork and data entry at receiving dock.
- Completed data entry of legal documents into electronic filing systems.
- Performed data entry and other administrative duties in support of office staff.
- Used data entry skills to accurately document and input statements.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Associate of Applied Science - Business Administration
Florida State College At Jacksonville
Jacksonville, FL02.2026
High School Diploma -
Northside High School
Columbus, GA05.2020
Skills
- Incoming Call Management
- Schedule and calendar management
- File Management
- Quickbooks
- Medical office administration
- Customer Service
- HIPAA Compliance Understanding
- Documentation Review
- Database entry
- Spreadsheet development
- Billing and Invoicing
- Excel/ Word
Timeline
Unit Secretary
Piedmont Columbus Regional
03.2023 - 01.2024
Assistant Store Manager
The Children's Place
04.2021 - 12.2021
Office Administrative Assistant
Mch Construction
03.2018 - 11.2020
Associate of Applied Science - Business Administration
Florida State College At Jacksonville
High School Diploma -
Northside High School