Jennifer Cruz
Kenosha,WI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Knows how to provide a strong and healthy work environment anytime and everywhere I am.
Overview
8
8
years of professional experience
Work History
Store Supervisor
Under Armour
11.2023 - Current
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Conducted interviews with possible candidates to become part of our team.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Meeting quotas for adding new employees to our stock and sales team.
Sales Team Lead
Under Armour
03.2021 - 09.2023
- Merchandised products according to planograms and store procedures, arranging featured items in high-traffic areas to boost sales
- Used POS systems to process sales transactions, confirm pricing, and manage inventory
- Handled customer complaints with tactful communication and effective conflict resolution
- Supported management with daily retail operations, including banking and reporting procedures and opening and closing duties
- Created enjoyable shopping experiences through proactive customer acknowledgment and positive customer service
- Reported out-of-stock items for replenishment, researched product alternatives for customers, and communicated with other store branches to obtain items
- Trained new employees on customer service, money handling and organizing strategies.
Sales Associate
Under Armour
08.2019 - 03.2021
- Resolved customer concerns using strong communication and conflict management skills
- Located items for customers by checking sister stores and online options
- Helped customers navigate store, complete sales and process returns
- Explained promotions and special offers to customers
- Processed credit card payments and accurately handled cash
- Maintained a calm demeanor and managed issues professionally and according to company standards
Warehouse Worker
Amazon
11.2018 - 11.2020
- Processed incoming trucks to unload, stage, and store merchandise smoothly
- Assisted with safe housekeeping procedures by maintaining clean work stations and areas
- Prepared [Number]+ orders on average each day, pulling and packaging products for quick shipment
- Moved products via conveyor belt and staged items to keep line moving
- Met physically-demanding performance targets, staying in shape to quickly cover long distances each day
Food Service Aide
St. Catherines Hospital
02.2018 - 11.2018
- Maintained food supply, reported low-stock items, and rotated stock
- Operated industrial dishwashers to sanitize trays, utensils, and kitchen equipment
- Observed quality and safety standards for safe food-handling practices
- Set up work stations, including prep tables, service counters, hot wells, and steam tables
- Prepared and organized trayline according to required holding temperatures
- Frequently sanitized surface areas and kitchen equipment
- Plated food in line with quality presentation and temperature parameters
- Reviewed food orders carefully to prepare accurate meal trays
Sales Associate
JCPenney
11.2016 - 06.2018
- Located items for customers by checking sister stores and online options
- Helped customers navigate store, complete sales and process returns
- Resolved customer concerns using strong communication and conflict management skills
Education
High school diploma -
Tremper High School
Kenosha, WI06.2018
Skills
- Multitasking and Organization
- Customer Service
- Team Building and Leadership
- Friendly and Positive
- Employee Training
- Decision-Making
- POS Terminal Operation
Hobbies
I love to try anything new in general, at least one time. Some of my hobbies include thrifting, playing sports such as soccer or swimming. The gym has become a newfound hobby and enjoyment for me.
Languages
Spanish
Native or Bilingual
Timeline
Store Supervisor
Under Armour
11.2023 - Current
Sales Team Lead
Under Armour
03.2021 - 09.2023
Sales Associate
Under Armour
08.2019 - 03.2021
Warehouse Worker
Amazon
11.2018 - 11.2020
Food Service Aide
St. Catherines Hospital
02.2018 - 11.2018
Sales Associate
JCPenney
11.2016 - 06.2018
High school diploma -
Tremper High School