Jenn Cruz-Mercado
Kissimmee,FL
Summary
Highly organized, efficient and communicative Hospital and Family Care Specialist with over 15 years in the organ procurement industry and maintains a high authorization rate. Effective in serving as the middle person in streamlining and obtaining authorization for donation. Cultivates rapport with hospital partners while strengthening hospitals processes to optimize the opportunities for donation.
Overview
22
22
years of professional experience
1
1
Certificate
Work History
Hospital Development Liaison
LifeLink
03.2023 - Current
- Analyzes, designs, develops, and delivers curricula, materials, training tools, and information to maximize understanding and awareness of the donation process
- Serve as a subject matter expert to leaders on donation-related issues, available and solve complex challenges, and serve as a coach and advisor to employees at all levels
- Leverage both qualitative and quantitative measures to analyze trends, and metrics, anticipate needs, and deliver potential solutions including but not limited to revising SOPs, attachments, and algorithms as guides to ensure compliance is met from a federal, and quality perspective
- Cultivate relationships with C-Suite Execs, leaders in the community, hospital leaders, and additional stakeholders that focus on the importance of increasing awareness of organ, tissue, and eye donation.
Hospital and Community Relations Coordinator
CorneaGen
05.2021 - 03.2023
- Created statistical dashboards and reports that analyze patterns, trends, and areas for performance improvement surrounding donation, consent, and conversion rates for the hospitals
- Gathered, created, and analyzed surveys on cultural, educational, social, and demographic data about the community to guide local hospital development and to increase authorization rates
- Obtain EMR access for CorneaGen team members and performed medical record audits to ensure all potential donors are identified and referred.
Family Support Coordinator
Advent Health_OurLegacy
04.2017 - 04.2021
- FSC facilitates conversations to educate families about brain death when their loved one has been declared brain dead or are being withdrawn from life support
- FSC helped with training and education for physicians, nurses, respiratory techs, OR staff and any healthcare team members both involved or not involved in donor care
- Completed psychosocial evaluations and needs assessments/surveys
- Interviewed families to assess needs and provide informational resources
- Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
- Devoted special emphasis to punctuality and worked to maintain an outstanding attendance record, consistently arriving at work ready to start immediately
- Documented case notes and coordinated follow-up for seamless after-care
- Collaborated with team to ensure requirements for donation processes adhere to accuracy standards.
Advent Health Experience
Advent Health
07.2014 - 03.2017
- Referral Specialist – 2016-2017
- Data Entry Specialist – 2015 – 2016
- Medical Receptionist – 2014 - 2015
Residence Manager
Cardinal McCloskey
12.2011 - 07.2013
- Solely manage thirteen to twenty-nine staff members
- On-Call Manager for Five other residences
- Trained all new direct care providers on SOPs for the residence and caring for intellectually challenged individuals
- Assist the Behavioral Specialist in creating and implementing behavior plans and de-sensitization plans.
Hospital and Family Support Specialist
New York Organ Donor Network
07.2002 - 11.2010
Education
Master of Science in Industrial & Organizational Psychology -
Northcentral University
San Diego, CA02.2020
Bachelor of Science - Psychology And Healthcare Administration
Keiser University
02.2018
Skills
- Gift of Life: Dual Advocacy
- Effective Arts
- Presumptive Approach Technique
- Investigative Interviewing
- Motivational Interviewing
- Principles of Health Administration
- DDI - Instruction Team and Managing Performance Problems
- Strategies for Crisis Intervention
- Managing Performance Problems
- Coaching for Improvement
- Transformational Leadership
- Critical Thinker
- Stewardship
- Organizational Skills
- Independent Judgment and Decision Making
- Integrity
- Supervisory and Staff Training
- Life Learner
- Result Driven
- Strong Presentation Skills
- Coaching and Building Effective Relationships
- Crisis Intervention
Certification
- Leadership Distinction (Keiser University) | May 2018
- CPR 2023
- Authorization Rate 95% at OurLegacy
- Bereavement Completion Certificate from Calvary 2008
- Highest Consent Rate for Tissue 2004
- Emergency Medical Technician, (2000) License #268070
- Academic Distinction 1997
Affiliations
- Travel Family Service Coordinator: Life Source
- Travel Family Service Coordinator: Gift of Hope
- Member of Psi Chi
- Member of SIOP
- Member of SEBOC
- Student Government
Timeline
Hospital Development Liaison
LifeLink
03.2023 - Current
Hospital and Community Relations Coordinator
CorneaGen
05.2021 - 03.2023
Family Support Coordinator
Advent Health_OurLegacy
04.2017 - 04.2021
Advent Health Experience
Advent Health
07.2014 - 03.2017
Residence Manager
Cardinal McCloskey
12.2011 - 07.2013
Hospital and Family Support Specialist
New York Organ Donor Network
07.2002 - 11.2010
Master of Science in Industrial & Organizational Psychology -
Northcentral University
Bachelor of Science - Psychology And Healthcare Administration
Keiser University
Volunteer Experience
- Disaster Relief for Puerto Rico (Keiser University and Advent Health)
- Community Engagement - Supply Drive for Hurricane Maria Victims of Puerto Rico
- Life Beyond Adversity: Board Member & Mentor
Volunteer Experience
- Disaster Relief for Puerto Rico (Keiser University and Advent Health)
- Community Engagement - Supply Drive for Hurricane Maria Victims of Puerto Rico
- Life Beyond Adversity: Board Member & Mentor
Similar Profiles
Karla VillanuevaKarla Villanueva
Tissue Donation Coordinator Supervisor at LifeLinkTissue Donation Coordinator Supervisor at LifeLink
Gabrielle ScullyGabrielle Scully
Transplant Coordinator at LifeLink of GeorgiaTransplant Coordinator at LifeLink of Georgia
Aaron CobbAaron Cobb
Referral Coordinator Specialist 2 at LifeLink of GeorgiaReferral Coordinator Specialist 2 at LifeLink of Georgia
Dania EtienneDania Etienne
Medical Assistant at Womens CenterMedical Assistant at Womens Center
Khylah DawsonKhylah Dawson
Personal Shopper at WalmartPersonal Shopper at Walmart