Jennifer Rathbun
Roswell,GA
Summary
Dynamic leader with a proven track record as Hospital Liaison adept in navigating high-pressure environments and fostering teamwork. Excelled in relationship building and strategic problem-solving, significantly enhancing donor engagement and program success. Skilled in verbal and written communication, achieving remarkable organizational growth through ensuring and developing partnerships to achieve strategic objectives.
Overview
28
28
years of professional experience
Work History
Hospital Development Liaison
Lifelink of Georgia
08.2023 - Current
- Managed three Emory hospitals as the primary point of contact, fostering strong relationships between internal hospital teams and external partners to include; referral, transplant, surgical, and family care coordinators.
- Worked as the communication link between LifeLink staff and health care teams, utilizing specific protocols and skills to facilitate the recovery of organs and or tissue for transplantation.
- Developed Palliative Care partnership with LifeLink, ensuring communication on shared patients, and coordinating goals of care for cohesive support for donor families.
- Provided on-site response to hospitals to evaluate patients' medical/social information, huddled with the healthcare team about next steps, communicated with all appropriate recovery staff/administrator on call, and documented as needed.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Platinum Recognition from Health and Human Services for ALL hospitals' participation in the DoNation Campaign for organ and tissue transplants.
- Collaborated as a Community Stakeholder in the Magnet Recognition Program.
- Maintained up-to-date knowledge of each hospital's unique working and political environment, and industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Decreased missed monthly referrals from 31 to 4. Collaborated closely with department heads to identify opportunities for improvement and created process initiatives to address areas of concern.
- Presented monthly reports of milestones and deliverables to C-Suite and hospital leadership.
- Created a Hospital Donation Advisory Committee with the support and representation of C-Suite, hospital leadership, and key personnel to increase collaboration and communication.
- Increased successful initiatives through diligent tracking of data, process improvement, and stronger communication about our goals and initiatives.
- Provided collected data and feedback to identify opportunities for improvement, education on referral criteria, response to hospital EMR best practices alert and follow up with unit educators and leadership.
- Proactively identify potential challenges or roadblocks within projects, formulating contingency plans to ensure success. Coordinating with OR, Blood Bank, Respiratory, staffing, and hospital policy.
- Presented weekly at Emory New Nurse Orientations, quarterly at Critical Care Orientation, Moral Distress training, educational rounding in all ICUs, ED, Palliative Care, and Respiratory.
Client Services Supervisor
Danbury Partners
10.2022 - 08.2023
- Enhanced client satisfaction by efficiently resolving issues and assessing concerns on time.
- Managed escalated client issues, collaborating with various departments to achieve successful resolution.
Teacher
Fulton County Schools
08.2008 - 05.2023
- Developed strong relationships with students, parents, and colleagues by fostering a supportive learning environment.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Development Director
Wagner Jewish Community Center
02.2001 - 04.2002
- Cultivated relationships with the endowment donor, Izzy Wagner, community businesses, and local civic leaders of The I.J. Wagner JCC institution.
- Spearheaded the planning and organizing of fund-raising events like the Wagner Gala raising $85,000 and the Wolf Family Golf event raising $26,000.
- Led fundraising staff and volunteers.
Executive Director
Domestic Peace Task Force
09.1996 - 03.2001
- Raised annual budget of $200,000 through fund-raising, state and local grants, and individual donors including, Eccles Foundation, United Way, Delta Airlines, and Lilth Fair.
- Raised over $26,000 in collaboration with Park City Board of Realtors from The Deer Valley Home Tour.
- Recognized with the Peace on Earth award from the SLC Domestic Violence Council.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Created a state-wide awareness campaign in collaboration with KTVX, Channel 4, as Chairperson of the Public Awareness Committee for the Utah State Advisory Council.
- Chaired the Salt Lake Domestic Violence Council
- Organized the Summit County Domestic Violence Council recruiting members from law enforcement, health care, Div Family Services, clergy.
- Guided staff through periods of organizational change, maintaining staff and volunteer retention.
- Represented the organization by giving presentations and speeches and participating in community events.
- Advocated for policy changes on the Governor's Safe at Home program and the Utah State Advisory Council to further support goals and objectives.
Education
Bachelor of Arts - History
University of Utah
Salt Lake City, UT05-1995
Skills
- Assertiveness
- High-pressure environments
- Multitasking Abilities
- Teamwork and collaboration
- Influencing skills
- Representative experience
- Verbal and written communication
- Relationship building
- Idea development and brainstorming
- Interpersonal communication
- Excellent communication
- Reliability
- Problem-solving abilities
- Goal setting
Accomplishments
- Achieved a 50% increase in referrals from hospitals to LifeLink.
- Increased organ donors from 1 to 5 with 18 life-saving organs transplanted.
- Doubled the number of Tissue and Eye Donors in one year.
- Increased engagement with potential organ donor families from 3 to 12.
- Created the top 3 Palliative Care Partnerships with LifeLink in Georgia.
- Recognized as Rookie of the Year by LifeLink
Rookie of the Year 2024
Recognition of superior performance in the first year of employment with LifeLink.
Timeline
Hospital Development Liaison
Lifelink of Georgia
08.2023 - Current
Client Services Supervisor
Danbury Partners
10.2022 - 08.2023
Teacher
Fulton County Schools
08.2008 - 05.2023
Development Director
Wagner Jewish Community Center
02.2001 - 04.2002
Executive Director
Domestic Peace Task Force
09.1996 - 03.2001
Bachelor of Arts - History
University of Utah
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