Jason Hess
Sun City Center
Summary
Results-driven professional with expertise in project management and interdepartmental communication. Proven ability to enhance patient care and streamline processes to improve operational efficiency.
Overview
25
25
years of professional experience
Work History
Hospital Discharge Liaison
BayCare
Riverview
06.2021 - Current
- Coordinated interdepartmental communication to enhance patient care initiatives.
- Facilitated meetings to address operational improvements and service delivery standards.
- Assisted in developing training materials for staff onboarding processes.
- Liaised with external partners to streamline referral processes and patient transitions.
- Maintained accurate records for compliance and documented all interactions.
- Tracked project milestones and deliverables to support project management efforts.
- Provided performance feedback to improve team collaboration and efficiency.
- Acted as primary contact for customers and partners, ensuring effective service delivery.
DME Dispatch coordinator
BayCare
Largo
03.2012 - 06.2021
- Coordinated daily dispatch operations for patient transport services, ensuring timely service delivery.
- Managed vehicle and personnel scheduling to enhance operational efficiency.
- Communicated with healthcare staff to confirm patient transport requirements and logistics.
- Utilized dispatch software to track vehicle locations and optimize routing.
- Trained new staff on dispatch procedures and system functionalities.
- Maintained accurate records of transportation requests and completed trips for auditing purposes.
- Prepared shipping documents, including bills of lading, invoices, and packing slips.
- Created reports on dispatch activities such as fuel usage and load statistics for performance analysis.
Military Police Officer
United States Army Reserve
St. Petersburg
08.2002 - 04.2015
- Enforced military laws and regulations to maintain order and discipline.
- Conducted security operations to protect personnel and property.
- Patrolled assigned areas to deter criminal activity and ensure safety.
- Investigated incidents and reported findings to appropriate authorities.
- Coordinated with local law enforcement to enhance security measures.
- Trained new personnel on procedures and safety protocols.
- Managed access control at entry points during events or emergencies.
- Responded promptly to emergencies, providing necessary assistance as needed.
- Maintained weapons qualifications through regular firearms training exercises.
- Enforced military laws and regulations.
- Adhered to all state and federal laws while performing duties as a Military Police Officer.
- Responded to emergency situations such as natural disasters or civil disturbances.
- Completed regular patrols of assigned areas within operations areas.
- Participated in daily briefings with senior command staff to discuss current operations and any new directives from higher headquarters.
- Interacted with members of the public in a professional manner while representing the US Army.
- Conducted random checks of personnel identification cards for security purposes.
- Supervised military police activities including patrol operations, traffic control points, and special events.
- Coordinated with local law enforcement agencies during joint operations.
- Composed reports on daily activities and incidents, which encompassed theft, and damage to property, presence of unauthorized individuals and other unexpected situations.
- Monitored and authorized access to restricted areas by employees and visitors to guard against theft and incursion.
- Diffused hostile situations with effective negotiation techniques.
- Provided crowd control during large public events or demonstrations.
- Developed plans for responding to terrorist incidents or other high-risk scenarios.
- Performed inspections of work areas to ensure safety standards are met and maintained.
- Traveled to foreign territories to set up and defend military camps.
- Prepared detailed reports on investigations and other police activities.
- Provided 24-hour armed internal security for multiple events by monitoring security equipment and operational logbooks to control building access.
- Facilitated conflict-resolution by implementing protocols and investigating issues through resolution.
- Investigated complaints from military personnel regarding alleged violations of UCMJ or other regulations.
- Mitigated risk with immediate emergency response security.
- Monitored and investigated suspicious persons, situations and unusual activities.
- Managed law enforcement, criminal investigations, safety protocols and civil disturbances.
- Improved overall operations planning efficiency by appropriately supervising dispatch movement during security incidents.
- Transported dignitaries, government officials and criminals between stipulated locations.
- Dispatched police units via radio communications system when necessary.
- Administered first aid and emergency medical treatment to injured persons until medical personnel arrived.
- Acted as a liaison between the military community and local civilian authorities to foster cooperative relationships.
- Coordinated with legal, medical, and mental health professionals to address the needs of victims and suspects.
- Conducted risk assessments and security surveys to identify vulnerabilities and recommend improvements.
- Managed traffic control on base, including the enforcement of speed limits and vehicle regulations.
- Responded to emergency calls for service, providing immediate assistance and coordinating with other emergency response teams as necessary.
- Managed detainee operations, including processing, supervision, and transport of detainees.
- Developed and implemented security plans for the protection of critical assets and infrastructure.
- Participated in joint operations with civilian law enforcement agencies when required.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
- Partnered with team members to implement service initiatives and achieve team objectives.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Saved time through effective emergency issue resolution.
- Maximized data collection accuracy scores by recording, storing and analyzing security information with zero discrepancies.
- Attained staff feedback to deliver information to superiors for corrective action.
- Arrested individuals suspected of criminal activities, following proper legal procedures.
Senior Patient Service Specialist
BayCare
Largo
07.2001 - 03.2012
- Managed patient inquiries and resolved issues promptly and professionally.
- Managed daily operations such as scheduling, registration, filing paperwork and answering phones.
- Ensured compliance with regulatory requirements in all patient interactions consistently.
- Coordinated care between multiple departments to ensure timely delivery of services to patients.
- Assisted in training new hires on policies and procedures related to patient service processes.
- Escalated complex customer service issues to the appropriate personnel in a timely manner.
- Participated in process improvement initiatives aimed at streamlining workflow and improving efficiency.
- Ensured HIPAA compliance throughout all interactions with patients and their families.
- Provided excellent customer service to ensure a positive experience for all customers.
- Monitored department performance metrics to identify areas of improvement and recommend solutions.
- Answered incoming calls from patients and providers with inquiries regarding medical services and procedures.
- Facilitated communication between staff members, physicians, patients and their families.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Communicated financial obligations to patients and collected fees at time of service.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Provided directions and information to patients and families, enhancing their hospital experience.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Guided patients through the completion of consent and other required medical forms.
- Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Collaborated with clinical and administrative staff to meet patient needs.
- Obtained informed consent and payment documentation from patients and filed in system.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Explained policies, procedures and services to patients.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Reported liabilities and risk management concerns to supervisor for review.
Education
Associate of Arts - Criminal Justice
St Petersburg College
Clearwater, FLSkills
- Project management
- Interdepartmental communication
- Compliance documentation
- Operational efficiency
- Problem solving
- Attention to detail
- Assertiveness
- Effective communication
Timeline
Hospital Discharge Liaison
BayCare
06.2021 - Current
DME Dispatch coordinator
BayCare
03.2012 - 06.2021
Military Police Officer
United States Army Reserve
08.2002 - 04.2015
Senior Patient Service Specialist
BayCare
07.2001 - 03.2012
Associate of Arts - Criminal Justice
St Petersburg College