Jennifer C. Schriever
Yorba Linda,CA
Summary
Dedicated healthcare professional with over 25 years of experience in various facets of the healthcare field. Recognized for exceptional leadership, communication, and presentation skills. Highly capable and conscientious, committed to serving clients and coworkers in a professional and pleasant manner. Proven track record in clinical data management and analysis. Highly reliable and prioritize team collaboration to achieve results. Adaptable to changing needs within clinical environments. Expertise in statistical software, data cleaning, and ensuring data quality.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Data Analyst
Providence Health & Services
03.2024 - Current
- Produced quality measure workflows and developed data reports for Medical Group and Affiliated Physicians
- Compiled, assessed and completed the American Physician Group (APG) audit process for California Market medical groups and affiliated physicians
- Identified trends and patterns within data sets to help reduce errors with metrics and visualizations
- Worked closely with clinical staff, IT teams and other stakeholders to improve data flows & systems
- Provided monthly training to both clinical and non-clinical team members on how to use data systems and interpret reports
- Analyzed trends in the Cozeva database to resolve complex issues
- Gathered data from various sources such as electronic health records, patient surveys and Cozeva to produce necessary analysis and reports
Quality Improvement Specialist
Providence Health & Services
10.2022 - 03.2024
- Produced quality measure workflows and data reports for Medical Group and Affiliated Physicians
- Assisted with HSAG audit processes for Southern California
- Managed Retinal Eye Camera reports for Los Angeles and Orange County regions
- Developed and conducted Cozeva training modules for staff and departments
- Analyzed trends in the Cozeva database to resolve issues
Quality Management Analyst
Facey Medical Group
06.2021 - 09.2022
- Helped with producing quality measure workflows and gaps in data
- Updates and manages Retinal Eye Camera report to Management and delegated teams for data in both Los Angeles region as well as Orange County region
- Monitored and resolved multiple Quality and data issues from start to completion
- Tracked and helped determine trends in Cozeva database if issues helped resolve through detailed analysis
- Ran Snowflake codes to produce data and update reports
- Prepped, reviewed, updated, and tested reports for Quality Team and uploaded into SharePoint
- Utilize and pull data from the Press Ganey Patient Experience database to determine facility and patient satisfaction to present to reporting to management and specific site managers
- Helped with patient outreach by using tools such as mPulse, Intrado, and Televox
- Reviewed and minded Epic EHR charts to help close quality care gaps for preventative screenings and measures
Quality Performance Improvement Data Coordinator
Providence Health & Services
11.2020 - 06.2021
- Helped with producing quality measure workflows and gaps in data
- Maintains the Retinal Eye Camera report outs to Management teams for data in both Los Angeles region as well as Orange County region
- Monitored and resolved multiple QA issues from start to completion
- Tracked and helped determine trends in Cozeva database if issues helped resolve through detailed analysis
- Prepped, reviewed, and tested reports for Quality Team and uploaded into SharePoint
- Utilize and pull data from the Press Ganey database to determine patient satisfaction to present to reporting to management and specific site managers
- Helped with patient outreach by using tools such as mPulse and Televox
Quality/Performance Improvement Coordinator
Providence Health & Services
09.2018 - 10.2020
- Managed open care gap reports for St. Jude Heritage and PPO population by researching Touchworks and working in Cozeva
- Worked with outside vendor on a pilot as a patient incentive program
- Updated, tracked and trended specific lines of business to keep data consistent and up to date
- Managed PPO Trackers
- Worked directly with the physician offices to close quality care gaps
- Outreached to patients by marketing via text, snail mail, email as well as phone calls
- Brought up new ideas to help untapped line of business (PPO) with innovated ideas to close quality care gaps and reach health plan incentives
- Worked on weekly trackers for both PPO health plans in tracking and monitoring the quality dashboards
Quality Management Administrator
New Century Health
08.2016 - 06.2018
- Prepared and presented required audit materials and participating in both CMS and health plan monitoring and audits
- Implemented process updates to close gaps in report processing by 98%
- Conducted audits and reviewed processes to include notification and resolution for both internal and external reporting
- Audited calls and cases UM staff
- Implemented and monitored Corrective Action Plans within departments making sure metrics and service level of agreements were met on a weekly/monthly basis
- Tracked and trended issues for re-education of employees to help maintain a 95% service level agreement timeframe
- – used Excel for these reports
- Wrote and edited Policies & Procedures directives and updates to the company’s SharePoint page
- Gathered requirements for data analytics team, assisted with validating and delivering reports to internal and external clients
- Also responsible for disseminating regulatory and client reports to health plans as requested
- Facilitated with the aided the Director of Nursing & QM with quarterly Quality Management Committee meetings acting as an interdepartmental liaison between Quality Management and all other departments including creating agenda and updating meeting minutes
- Assisted and lead the Utilization Management department in participating and preparing with the URAC accreditation process and achieved a 100% accreditation for a 3-year approval
Intake Coordinator III
New Century Health
08.2015 - 11.2016
- Provided effective customer service to clients by appropriately responding to emails, phone calls and/or any communication regarding requested information
- Responsible for incoming and outgoing calls regarding authorization requests and status checks, office referrals, eligibility, and general inquiries
Education
Bachelor of Science - Health Care Administration
Grand Canyon University
Phoenix, AZMedical Transcription
Cypress College
High School -
Rosary High School
Skills
- Data entry
- Microsoft Office, Outlook, SharePoint
- Digital Analytics
- Reports and Dashboards
- Quality Issue Solutions
- CMS Regulations
- Root Cause Analysis
- Excellent Verbal Skills
- Excellent Interpersonal Skills
- End to End Reporting
- Utilization Management
- Case Management
Certification
AAPC
Accomplishments
- Led St. Jude Heritage Healthcare to the highest Quality score in MY2019.
- Supported Providence Southern California with HSAG audit procedures and processes.
- Cozeva Subject Matter Expert, providing monthly reports and trainings to the Quality Department.
- Assisted New Century Health in achieving a 100% score towards a 3-year accreditation with URAC.
- Collaborated with all departments to achieve a 99% annual update on all policies and procedures.
- Documented and resolved all concerns and complaints, achieving a 100% case closure rate within one week.
Timeline
Clinical Data Analyst
Providence Health & Services
03.2024 - Current
Quality Improvement Specialist
Providence Health & Services
10.2022 - 03.2024
Quality Management Analyst
Facey Medical Group
06.2021 - 09.2022
Quality Performance Improvement Data Coordinator
Providence Health & Services
11.2020 - 06.2021
Quality/Performance Improvement Coordinator
Providence Health & Services
09.2018 - 10.2020
Quality Management Administrator
New Century Health
08.2016 - 06.2018
Intake Coordinator III
New Century Health
08.2015 - 11.2016
Medical Transcription
Cypress College
High School -
Rosary High School
Bachelor of Science - Health Care Administration
Grand Canyon University