Jennifer Cuenca
Union City,NJ
Summary
Accomplished Mental Health Worker from Jersey City Medical Center, adept in patient evaluations and crisis intervention. Excelled in delivering individualized counseling, significantly enhancing client progress through effective goal development and advocacy. Skilled in case documentation and progress monitoring, consistently provided vital support to clients and families, leveraging community resources for holistic care.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mental Health Worker
Jersey City Medical Center
06.2023 - Current
- Documented client progress in confidential files.
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Currently working with four clients to focus on their goals and adjust transition from hospital to group home
- Monitored client progress and provided feedback to families and treatment team members.
Residential Counselor/Per Diem
Mount Carmel Guild-Behavioral Health System
01.2022 - Current
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
Shift Leader
Playa Bowls
10.2020 - 06.2021
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Hostess
Malibu Diner
10.2018 - 03.2020
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Shift Manager
Pizza Hut
02.2016 - 10.2018
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Tracked receipts, employee hours, and inventory movements.
Education
Bachelor of Arts - Sociology
Saint Peter's University
Jersey City, NJ05.2021
Skills
- Goal Development
- Patient evaluations
- Progress Monitoring
- Patient Advocacy
- Client Support
- Case Documentation
- Crisis Intervention
Certification
- HeartSaver First Aid/AED Training - April 2024
Languages
Spanish
Native or Bilingual
Timeline
Mental Health Worker
Jersey City Medical Center
06.2023 - Current
Residential Counselor/Per Diem
Mount Carmel Guild-Behavioral Health System
01.2022 - Current
Shift Leader
Playa Bowls
10.2020 - 06.2021
Hostess
Malibu Diner
10.2018 - 03.2020
Shift Manager
Pizza Hut
02.2016 - 10.2018
Bachelor of Arts - Sociology
Saint Peter's University
- HeartSaver First Aid/AED Training - April 2024
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