Jennifer Cullen
Millinocket
Summary
Dynamic Store Manager with expertise in customer service and team leadership. Proven ability to drive sales performance and enhance customer satisfaction through effective communication and problem-solving.
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
1
1
Certification
33
33
years of professional experience
Work History
Store Manager
Katahdin General
Millinocket, ME
11.2022 - 05.2026
- Directed daily store operations to enhance customer satisfaction and drive sales performance.
- Developed and implemented staff training programs to improve product knowledge and service quality.
- Analyzed inventory levels, ensuring optimal stock availability and minimizing shrinkage.
- Collaborated with marketing team on promotional strategies to increase foot traffic and revenue.
- Fostered a positive work environment through effective communication and conflict resolution among staff.
- Monitored financial budgets, optimizing expenses while achieving sales targets and profitability goals.
- Established standard operating procedures for inventory management, improving efficiency in restocking processes.
- Evaluated staff performance regularly, providing constructive feedback to support professional development initiatives.
Bank Teller
Bangor Savings Bank
Millinocket, ME
05.2022 - 10.2022
- Collaborated with team members to streamline workflow processes, improving overall branch efficiency.
- Mentored new tellers on operational procedures, fostering a supportive learning environment within the team.
- Led initiatives to improve customer satisfaction scores through focused feedback collection and response strategies.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Bank Teller
Katahdin Federal Credit Union
Millinocket, ME
04.2018 - 04.2022
- Processed customer transactions accurately and efficiently, ensuring compliance with credit union policies.
- Assisted members with account inquiries, providing excellent customer service and resolving issues promptly.
- Maintained cash drawer integrity through meticulous record-keeping and reconciliation practices.
- Educated members on product offerings, enhancing their understanding of services available to them.
- Implemented best practices for handling complex transactions, minimizing errors and enhancing service quality.
Pharmacy Technician
Hannaford Supermarket
Millinocket, ME
05.1993 - 10.2018
- Dispensed medications accurately, ensuring compliance with safety regulations and pharmacy standards.
- Assisted pharmacists in preparing prescription orders, enhancing workflow efficiency and patient satisfaction.
- Managed inventory levels, performing regular stock checks to prevent shortages and overstock situations.
- Educated patients on medication usage and potential side effects, improving adherence to prescribed therapies.
- Trained new pharmacy technicians in operational procedures and customer service best practices, fostering team development.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
No Degree -
Scarborough High School
Scarborough, MEHigh School Diploma -
Stearns High School
Millinocket, MESkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Friendly and positive
- Store merchandising
- Cash management
- Recruitment and hiring
- POS systems
- Goals and performance
- Team motivation
- Recruiting and hiring
- Supply ordering
- Policies and procedures
- Store displays
Certification
- Aurora Business School, Department Leaders Academy - 9 Weeks
Timeline
Store Manager
Katahdin General
11.2022 - 05.2026
Bank Teller
Bangor Savings Bank
05.2022 - 10.2022
Bank Teller
Katahdin Federal Credit Union
04.2018 - 04.2022
Pharmacy Technician
Hannaford Supermarket
05.1993 - 10.2018
No Degree -
Scarborough High School
High School Diploma -
Stearns High School